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Bug #52832

课后绘本没声音问题反馈

产品 技术支持平台线上问题 (ID: 295)
状态 active
优先级 P3
指派给 吴洋
创建时间 2026-09-16 16:32:52
解决时间 3
严重程度 P108509
关联群 12981339747

📋 复现步骤

<p>【问题描述】反馈9000233111047299课后绘本没有声音</p>

🔗 关联群聊消息

共 11 条匹配
匹配度: 3 2026-09-29 19:05:44
匹配原因: 匹配报错信息
@杜书凯 @史雄伟 直播讲 iD:1013587373 学员编码:9000265021553458 问题:小朋友麦克风没有声音 开麦没声音
👤 梁丽颖
匹配度: 3 2026-10-18 19:52:01
匹配原因: 匹配报错信息
[{"senderName":"张翀","uuid":"857470994581946372","content":"9000263010449646孩子说话一直没声音,退出重进也没用","time":1792324193706,"type":"text","workCode":"P111166","userType":1},{"senderName":"张翀","uuid":"857470994581946372","content":"麻烦老师帮忙看一下","time":1792324198950,"type":"text","workCode":"P111166","userType":1}]
👤 梁丽颖
匹配度: 3 2026-10-13 20:15:59
匹配原因: 匹配报错信息
直播讲:1012218217 学生编码:9000265010551343 26.3 问题:iPad学生上课没声音,已经重启过好了一会然后又突然没声音了,也没有使用语音助手功能,麻烦给看下@舒宁 @史雄伟
👤 夏元元
匹配度: 3 2026-10-23 18:26:33
匹配原因: 匹配报错信息
[{"senderName":"刘嘉郁","uuid":"682785736352854154","content":"9000261571609704 小朋友重启过了,依旧说话没声音","time":1792750995817,"type":"text","workCode":"P109320","userType":1}]
👤 梁丽颖
匹配度: 3 2026-10-18 19:52:54
匹配原因: 匹配报错信息
@张弘强 学员编码:9000263010449646 直播讲ID:1012499884 问题:孩子说话一直没声音,退出重进也没用 鸿蒙系统 帮配置一下
👤 梁丽颖
匹配度: 3 2026-10-24 19:05:31
匹配原因: 匹配报错信息
[{"senderName":"李未典","uuid":"804353956259217591","content":"9000223021353700老师,这个学生上台麦克风没声音,好几讲都是这样,早上的课,现在还能看到啥原因吗","time":1792839878235,"type":"text","workCode":"P110556","userType":1}]
👤 梁丽颖
匹配度: 3 2026-10-18 09:44:31
匹配原因: 匹配报错信息
不是你切的9:02就没声音了 重装 重新连网都试试吧
👤 张弘强
匹配度: 3 2026-10-21 20:56:36
匹配原因: 匹配报错信息
@梁丽颖(技术-梁丽颖) 问问大改没声音的时间点。 是听不到老师声音吧。 全程就老师不说话的时候才推出过一次,怀疑已经下课了。
👤 史雄伟
匹配度: 3 2026-10-24 19:06:51
匹配原因: 匹配报错信息
@郭宝森 @舒宁 直播讲ID:1012012878 学员编码:9000223021353700 问题:老师,这个学生上台麦克风没声音,好几讲都是这样,早上的课, 帮配置下 下节课直播讲ID:1011854042
👤 梁丽颖
匹配度: 3 2026-10-26 09:20:47
匹配原因: 匹配报错信息
[{"senderName":"刘笑惠","uuid":"313346966530781238","content":"https://yach-static.zhiyinlou.com/online/group/402406/1792976706804/fe8182436c28c8155e0f6c214d04a212/1281469b-1b50-4b24-a400-f26c2c996487.jpeg","time":1792976707343,"type":"image","workCode":"P104853","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"9000246021484170老师家长用学习机答题,出现了这个问题,麻烦帮忙看一下是什么原因呀","time":1792976734398,"type":"text","workCode":"P104853","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"上一次也是有这个碰到就题目跳过去的问题。不过上次检查倒是没有闪退。不过这个学习机的兼容性我感觉是有点问题。去年上课经常有问题,不是卡机,就是没声音。后来找过技术,现在这个问题倒是没有问题了。","time":1792976758296,"type":"text","workCode":"P104853","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@刘笑惠 退到那个页面了","time":1792976788077,"type":"text","workCode":"P104282","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"这个不清楚,退出来了吧,家长说没来得及检查退出来了","time":1792976823090,"type":"text","workCode":"P104853","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"乐读app 还是平板桌面","time":1792976840998,"type":"text","workCode":"P104282","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"@鲁芳芳(技术- 鲁芳芳) 老师我问了,家长说乐读","time":1792976890126,"type":"text","workCode":"P104853","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@刘笑惠 时间点还记得不","time":1792976908529,"type":"text","workCode":"P104282","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"昨晚10点左右@鲁芳芳(技术- 鲁芳芳) ","time":1792977031393,"type":"text","workCode":"P104853","userType":1}]
👤 鲁芳芳
匹配度: 3 2026-09-22 19:09:58
匹配原因: 匹配报错信息
@侯文杰(技术-侯文杰) @崔东雷 东雷帮忙看下授课端这个游戏没声音是不是设计如此 游戏Id 1168526
👤 周东晨