匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1067
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:39:22
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1198
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:34:22
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1217
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:29:09
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1244
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:24:24
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1057
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:09:23
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/tke2发生告警</font>
策略类型: 容器服务(2.0)-pod
规则名称:收敛-pod
规则状态:0
指标:Pod重启次数
阀值表达式:Pod重启次数 >= 1
当前值:0
告警资源:{"objId":"1313601664#kube-system#10.129.34.251#Node#tke-log-agent-qx8h6#ap-beijing#cls-jngetu6z#ins-6tx9w557#DaemonSet#tke-log-agent","objName":"命名空间:kube-system | Pod名称:tke-log-agent-qx8h6 | 集群ID:cls-jngetu6z | 工作负载类型:DaemonSet | 工作负载名称:tke-log-agent"}
告警时间:2026-08-12 17:07:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:09:07
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/tke2发生告警</font>
策略类型: 容器服务(2.0)-pod
规则名称:收敛-pod
规则状态:1
指标:Pod重启次数
阀值表达式:Pod重启次数 >= 1
当前值:1
告警资源:{"objId":"1313601664#kube-system#10.129.34.251#Node#tke-log-agent-qx8h6#ap-beijing#cls-jngetu6z#ins-6tx9w557#DaemonSet#tke-log-agent","objName":"命名空间:kube-system | Pod名称:tke-log-agent-qx8h6 | 集群ID:cls-jngetu6z | 工作负载类型:DaemonSet | 工作负载名称:tke-log-agent"}
告警时间:2026-08-12 17:07:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:08:10
👤 综合告警-收敛
匹配原因: id
<font color=#FF2D2D>qce/ces发生告警</font>
策略类型: Elasticsearch服务-ES集群
规则名称:收敛-ES
规则状态:1
指标:集群1min内的慢索引个数
阀值表达式:集群1min内的慢索引个数 >= 1000
当前值:1008
告警资源:{"appid":"1313601664","cluster_name":"es-b2a62p35","objId":"1313601664#es-b2a62p35","objName":"ID:es-b2a62p35|Instance Name：service-天策-prd01|Ip Port：10.129.9.55:9200"}
告警时间:2026-08-12 17:02:00
---
此告警由 [未来云|告警服务](https://cloud.tal.com/tas) 发出，[任务详情](https://cloud.tal.com/tas-fe#/task/1533842/show)
告警时间：2026-08-12 17:04:23
👤 综合告警-收敛
匹配原因: id
@李伟华 直播讲id：1012409418
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:02
课程id：0e353dd88c074cd8b78a993d2a31ae5b
主讲id：P110510
授课端版本：3.45.0.2332
学员编号：9000254551792249
学员设备：ipad
学生端版本号：5.77.50 看看这个孩子为什么退出后台了 家长说在上课
👤 梁丽颖
匹配原因: id
@郎伍旭 原班：班级ID:2f6d8eae50af4532810575020b93eec8
目标班级：班级ID:56ae73c844294c0cb1d08860e5261928
老师好，四期班级，转班起始课次显示是9，为啥没办法转回三期的班级嘞？搜索后，没有显示三期的小班，9000226023454110辛苦老师帮忙看下
👤 梁丽颖
匹配原因: id
1012085060
9000254757963539
课件id：7066658a414e4ab2b0d72de942b706f3
你好老师，课件视频播放不了、课中其他功能都正常，帮忙看下@王平平 @王刚
👤 张玉谋
匹配原因: de
https://yach-static.zhiyinlou.com/online/group/1786343894116/fswghgbbwrt/2f52f1be-afce-4ec3-aae7-77de6f21ff32.png
👤 杨少煜
匹配原因: id
@梁作栋
编号：9000264111944980、9000263111057859 班级id：7f75afba860d4d42b52afd6bc6f70d2d
帮看下有两个学生不是老师班级里但是作业榜单上一直出现
👤 侯文杰
匹配原因: de
https://yach-static.zhiyinlou.com/online/group/1786079369826/w2fipr8yk28/8794e86e-3482-41fc-8e4b-53de453917ef.png
👤 鲁芳芳
匹配原因: id
[{"senderName":"姚楠","uuid":"288338076923748390","content":"","time":1786064845212,"type":"video","workCode":"P102022","userType":1},{"senderName":"姚楠","uuid":"288338076923748390","content":"9000254311470574这位小朋友的问题还是这样，但是上课的题板没问题","time":1786064861307,"type":"text","workCode":"P102022","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@姚楠 老师视频您重新发一下 这边提示视频异常打不开","time":1786064932035,"type":"text","workCode":"P105915","userType":1},{"senderName":"姚楠","uuid":"288338076923748390","content":"","time":1786064950536,"type":"video","workCode":"P102022","userType":1},{"senderName":"姚楠","uuid":"288338076923748390","content":"其他小朋友也都没有这个问题，是不是设备有问题？但是上课又是好的[笑哭]","time":1786064992250,"type":"text","workCode":"P102022","userType":1},{"senderName":"姚楠","uuid":"288338076923748390","content":"@梁丽颖(技术-梁丽颖) 课前计算，每节课她都是这样","time":1786065031034,"type":"text","workCode":"P102022","userType":1},{"senderName":"姚楠","uuid":"288338076923748390","content":"@梁丽颖(技术-梁丽颖) 班级ID：9161934928514b74b4c285e531e6583a，课次ID：dfa59cf68c47471180ff55521e93daa4，课次序号：3，直播ID：1011914268，任务ID：1e67HhBL4KJCwzd9donYFzKbnpkKBLv9","time":1786069640712,"type":"text","workCode":"P102022","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"孙茶","uuid":"281246490582806566","content":"@梁丽颖(技术-梁丽颖) @崔芳(技术支持-崔芳) @夏元元(技术_夏元元) 学员姓名：思霖-周二语文\n联系人：135IHIH8092\n学员编号：9000261020930253\n所属分校：广州市\n初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50\n班级ID:179a641c9104431f99c211adf481dc28\n课程ID:1111-V1G9uhdgK1kePkEJFWju7C\n问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下","time":1785290719157,"type":"text","workCode":"P100821","userType":1},{"senderName":"孙茶","uuid":"281246490582806566","content":"https://yach-static.zhiyinlou.com/online/group/1785292017049/epewilx9qbk/1fd46926-f923-4c4c-a189-11ecead4deb2.png","time":1785292019524,"type":"image","workCode":"P100821","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：uEz8R2WydofOhngNUlr21vFsTpl1NUbwY23aTTf0qNMfPiPcR/DTcJgdV/VHu6OpoPBMKbygmqPlYJ67fDCB0Rw8REqs3iUw2OGDIpMyZRUSdub0EnFzJ2TTr0BStWJ3f8tUUALCa6YHWUcGZY2oa8K6dnn+/aM4GKEsso15aiVj+1pESJP83rtosnJVHdLBNLF0YtySXIdejs/kv925ndp7rTAgsDoUwEWetcjDfqjx4csoCCJhQfkuWLylPoEz69x7erdc2GxozY4xGqHxs3TaeeCby4V/f7PsKrYDnAdOEfG9qjNMBe2gatztxS89lvyaJvtXo8vtwRZrge5uetyWNvHULMuFJOe1hQiDsCcpvCs3HUw40whvJwOEByEcsWN7vChgmZrO66eDjGpA7nVuDcWKQ7VhOeDY+57Je/6GHcTBcKQ3hQ2wCdj3dinfcdNGX6tzYgyOEwFXTTWyhCLZVQd2boC+Mu+tg46d9ocxrTLkjb1PkOHA9ZfODU0gLCckZUZR6fyRsPB+glJpgShHWglxBZwgB9/MVl4kCCDBQknkEQqUtYNkkBLrJ2I0t2ChFuSH3SoAWAmNS6DT1D2E6Dt6JiO8+V9zPrWRh8WH6lYHe6e2GIAnfbFMKikYP/xRFnvH6JZPQEeVomM4Henjg+RVOYcPz0d5Sa8nx4Wpkbssav/jTFTIzG4CJWN+/ZxB8i2t0Tj9SIL+udnT8XLj9U5AG7gX7Ez1J7MzxtHsaPsIvkhYr1n5NZ64M5SXCyqX/h38aInmP2ZwcGYwhieHOETqyKi0wneNTJ8mv1fgjjBaNC3CQGXUF6a2ZnYvM3uVxwhTPgOx7Wymf9A+2WfZpe2TqyM6W55+rBTXsoYoiBOU2DSmONEI19aNoxbs5/+B7+k4KMHlJLy1+UqWyZ5vqQkZUMpgBFgD2G/9V7C5RZ+6TgaFrjVdVax62D9BjtvTywbotDtdrJEH5jBlS2+2bccaR1R4dCKakbO/GoNcX7T+OPpF+gB70lixx0OiZ/twvhXE1Ftaf8Lp8ZH7h/FsaLz85Ffxozq2U6cEhSal2ZJkxgVIaxiMHseYWdCEmFkGQKKZVWFdgtSfnegNf4lOF42GE3ElSglPapEJlAKeUs5ax/ce36o/Qp0KYbjQgfYKb5Ig7UXta+ZPg6ggo2idDYmgEx74OqiwZ0zVSlWd8eY8TFTOCD6n5oVdzEI9h0aM3+pdtujgknFEyoYHkNVB5ZX9ADVV1pyTZLYLbmxuG3uPq8tiWaDh1qgfFduE6vW2VDfxSZ12B5115Ph0m7gyqzEGeel+xwfZSWbX8c0+SyE0MgYaFT03rx2Q9eMadiYJmJ7mF3hhdcMqBgYg+KoC4fFpjuNxN75WB8RyheYfVJ1pyB3j4ZrkNGJ6PrPIIxfS2mY92wEamO4yfIdSWrZt8bzvSt5uu1jo5/Cw3oqbqQ40BCEI+PmfSUyGSr/p4DfHeZYXEE1J7ma/WkAxyNEq34iMlSJwLWDm2//FevAYBSkaCWheoRM7BI+5ib6OfBHKzzYo5gYtrtOdyJrCbVA9MlCP4EhGB6M1zKsxp7Jphk+p3ChxW7G8tTFngglTXoAU8yRYcKbfTN99mwcEz2QdkpGtKnFAK61dR2c0RupZ9JZHChWHvZKX2jJxlb8qV53UwVQkOMk/Q5smJJXn4gi6QuI92ck8Ms+ByuE07iQPIsm8KeJjuA4OZ/9DYtcscs9o2y27yo8IvasdSA5/xajNo58uUMINBwYp//ZMWvakAVmZSf9zwMdYROOA4P1VAP7zanBgdcCOAjpeQHWrXpNiHeNAV+8s+kI8bOlOVTVOjIPaynZhBb8LvNfvhnJ7g92K9s1q6/N4bNhDWrnqVNRSKXx0INfa230y+h/5hZl47pNhDRJuDKlQvK0/o5keoRHsqRErGMMB830ruM6t2g0pab9ohnlOXeyxi9mIhkXwgxCLHb7gUb4BidhACjzn+71hckmXqncq9eqXeTC9y25V13xlg8LKdJl+EEpFEWHvfV36SvXpJ3uHXiLVA2fz/MVYNaixBHRdYb07z42M9EVf0DvrqpZGnuosFYYBql3TRZI635Fl14tXC0BrCFKQeNJJElmmafYLZ2Gx4cyD3jwaEQoqJNrlh1TIIRcjdT1uoj3dAzoiLLroAFoBpU9bw4sYu8lHGKArIUxmKKCkNUdAbwQZBxXWRLvrcdUKWFbdC0MUY+RwS7M8CPuomS2BkhMrxiJGl97z/pHRWOnqyfmanuQy2rltsk68Gf6g2pfS0S/pWxYNaEwJlyyxlDzOAUWPy2tzMrAPoDsZGmvgTom5BBLXNYm/4ePOOOmRILTllfmjnc4dFypPSfPoViVm4TrQKuo+IgbfkMUUGLUCPqF4wvVCGcCldYMxfpCcTIF1hRlGz4Qto8dVKwhpq/gWjPBDb1Fbaqfw3+2RzchEx99LpEFsjjUyaLtm6TDHV1kygErQSxDDzWV451wFO98o28+vbo2o82WM4pjDSo1/ykkAxbLlHl5NZQdqcZWKcRn0MVuiDBzR+T94ieNh8COVLW/aa2Wg/rxs8AVlLGLIZK9TwpMjwvtKmI7FHFMfKRC/zcV/y/Vp846EOmjqUfDw8XZpXVWNStWoO+Gjg97HOipqpou4LUA4NSeJzX0yhypLlfSZsZryGSJaqv872ipAK3cJHYSzRlWEMge/mhHr8qHk9JrCF3vLbZoYr0PwntvgaTDd5o/Fmkchb/QuqPtzP0XbmN2sGUrVtVTpT82dy/0LuETmE7bPKG8ZbjMHknk3neeMzSK9l3Nh0jgnhWU2pPuPpTSymTeTV+0SNG4DBO2V/EkJVpMtdxUV1JNoiqxRVf1akBy1kH+6flPfpCHwJxwH9+dMvueFnXpj8gwTwvvsc4mGIAtBRCySJoucqbx/6pn2ghhwKn1VImru94UobyWrSMaYvzzB6Gqq+z31I+Qaj0tZFuX9ijdeBCP0HLF1geKzeE0pO1gKw9eI7paeHq1LYGq6cdQQwRcmIGsASS0vaIjks/09OaxTTbBosrmKHCNjHTKBw8QsvepMV8JGvTVxGO/Q1iHxlDAxmEZ4BbaEyRc9T7/MO+e3d9uSgL7a2vghQqoXM4QBLLAO7fq4
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"已注销\n联系人：189EMJM5211\n学员编号：9000244021895651\n我们上课ipad总是闪退 不是网络的问题 总是出现下面的情况 家长重启 从新登录依旧出现 ","time":1785217720897,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1785217721357/kjjycvcuslf/47baa18e-5fea-49be-8e54-a26028bcc386.png","time":1785217722730,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"@侯文杰(技术-侯文杰) 操作了 又不行 ","time":1785218309222,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"操作了 后期又不行 出现屏幕上的提示挺多的","time":1785218356761,"type":"text","workCode":"P110807","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
@郭宝森 学员编号：9000261020930253
所属分校：广州市
初一科学夏季长期班 (创新S广州版)-胡睿-田立业-二期晚上19:00-20:50
班级ID:179a641c9104431f99c211adf481dc28
课程ID:1111-V1G9uhdgK1kePkEJFWju7C
问题：上了两次课了，上课的时候家长用的安卓平板还有台式电脑都试过了，只要打开乐读的app一上课就自动断开家里的wifi，只要不打开乐读appwifi就能连上，辛苦老师核实是什么问题，之前反馈了夏元元老师说让家长联系运营商，家长不认可，家长说自己手机不上课就能连上，麻烦老师了核实这个问题怎么处理一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"彭丹","uuid":"687679241000718464","content":"老师帮学员反馈问题\n问题描述：上台有回音\n发生时间：2026-08-04 16:11:23\n直播讲id：1013161553\n班型：小班课\n老师工号：P109344\n老师姓名：彭丹\n学生uid：1448460\n学生姓名：王熙然\n学生编号：9000216571580582\n操作系统：ios\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/faultreport/1013161553/1448460/1013161553-1448460-1785831083422-58771989.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026time=2026-08-04\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013161553\u0026uid=1448460\u0026studentDevice=pad\u0026time=2026-08-04","time":1785831429058,"type":"text","workCode":"P109344","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
直播讲：1012457027
学员编号：9000245021890205
iPad
问题：老师家长表示课前看这个家里的网络状态不太好用这个检测了一下 @李伟华 麻烦帮看下
这个是网络诊断，帮我判断一下问题：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
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 课堂形态：SMALL_CLASS_MODE
直播讲id：1012147428
直播讲开始时间：2026-08-07 10:30:00
直播讲上课时间：2026-08-07 10:32:14
课程id：0b82ada64b5440298d2d686e8620b1ba
主讲id：P106236
授课端版本：3.45.0.2332
学员姓名：可心
学员编号：9000234010811034
学员设备：ipad
学生端版本号：5.77.50
孩子说看不到我屏幕上写的所有手写字，是空白的。辛苦技术老师帮忙看一下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘婵","uuid":"729172582309523615","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012451276\n直播讲开始时间：2026-08-10 10:30:00\n老师上课状态：还未上课\n课程id：0255e205484f448faae3479af0233d50\n主讲id：P109709\n授课端版本：3.45.0.2332\n问题互动环节：课前热身\n问题互动发起时间：2026-08-10 10:20:00\n直播间：\n问题描述： ","time":1786328657328,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 退出重进一下呢","time":1786328733203,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"还是不行","time":1786328741541,"type":"text","workCode":"P109709","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@刘婵 给个学生编号","time":1786328794973,"type":"text","workCode":"PV000971","userType":1},{"senderName":"刘婵","uuid":"729172582309523615","content":"学生都填不了~","time":1786328826170,"type":"text","workCode":"P109709","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"陈雅丽","uuid":"600902294367891563","content":"学员编号：9000264574054664 ，辛苦老师看下，为什么上课没声音，但是回放有声音","time":1786359054378,"type":"text","workCode":"P108615","userType":1},{"senderName":"陈雅丽","uuid":"600902294367891563","content":"https://yach-static.zhiyinlou.com/online/group/1786359070491/q2tq5hyimz/399adba3-7502-4b21-b38c-223cfa1224a3.png","time":1786359072647,"type":"image","workCode":"P108615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"编号"
学员姓名：高兴Noah 联系人：138FFFE6262 学员编号：9000216010536011 所属分校：北京市 四年级英语夏季长期班 (剑桥S4A沪教版)-林浩楠-上海辅导团4491-三期晚上18:30-20:20 班级ID:6dce888b6e26468597316388491eec0f 课程ID:1111-STo3S68ydJpWBv8vTYGwSB 问题：昨天11号上课，上课一直闪退，用的小米的平板，出现了卡出来好几次的问题，显示没有注册，家长联系了任课老师，老师说前天也有出现这种情况的家长，家长没有截图，辛苦老师核实是什么问题
孩子下午还有课，辛苦老师下午2点前给下回复吧，麻烦老师了@王刚 @郭宝森
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@李伟华 @史雄伟 课堂形态：LE_SMALL_CLASS_MODE
直播讲id：1012409207
直播讲开始时间：2026-08-12 10:30:00
直播讲上课时间：2026-08-12 10:30:01
课程id：935116135aa14b4aa52292347f938ff4
主讲id：P101273
授课端版本：3.45.0.2332
学员编号：9000262571921958
学员设备：ipad
学生端版本号：5.77.50上课所有声音听不到，上台回答问题也没声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
@王刚 老师帮看下这个
问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。
发生时间：2026-08-12 17:46:09
直播讲id：1013235517
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：10928176
学生姓名：娅娅
学生编号：9000264010457551
操作系统：android
客户端版本：5.77.50
当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg
查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&time=2026-08-12
查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517&uid=10928176&studentDevice=pad&time=2026-08-12
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"杨珂语","uuid":"857680068854599809","content":"老师帮学员反馈问题\n问题描述：互动答题点B显示选A（连续几节课多次出现）。充能结算的拍照按钮点击无效。\n发生时间：2026-08-12 17:46:09\n直播讲id：1013235517\n班型：小班课\n老师工号：P111214\n老师姓名：杨珂语\n学生uid：10928176\n学生姓名：娅娅\n学生编号：9000264010457551\n操作系统：android\n客户端版本：5.77.50\n当前链接有问题，请修复：1.https://classroom-static.saasp.vdyoo.com/classrecord/images/1013235517/9d72c99e5ab740908ae1a8aa979c6e60/10928176/online_1786527963821.jpg\n\n查看更多信息，老师天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026time=2026-08-12\n查看更多信息，学员天机阁：http://tjg.saasp.vdyoo.com/selfstudy-link?liveId=1013235517\u0026uid=10928176\u0026studentDevice=pad\u0026time=2026-08-12","time":1786528039333,"type":"text","workCode":"P111214","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@杨珂语 我反馈一下","time":1786528129755,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"刘梦娟","uuid":"894533409421029411","content":"学员姓名：安月言\n联系人：186EJEE9677\n学员编号：9000235010855744\n所属分校：北京市\n六年级语文夏季长期班 (乐优A+部编版-北京专属)-李玉-北京辅导团306-四期上午08:20-10:10\n孩子上课麦克风没反应 老师听不见 系统测试没问题 ，苹果电脑系统。辛苦老师看一下，谢谢","time":1787282313296,"type":"text","workCode":"P111630","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生17点05分说话老师听不到问题排查)已记录
问题ID 52543,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52543)[@安鑫](yach://yach.zhiyinlou.com/user/profile?id=508355)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@黄志威
反馈人：刘佳瑶 学员编号：9000242111241476 UID ：7819961
设备 ：P80 Soulycin1
直播讲 ID ：1013285160
互动 id 1134525605638619136 课程类型：自习室-小班课 问题：课中闯关的题板发起，填了答案，但是系统判定未作答
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵丹","uuid":"288272540273713189","content":"@梁丽颖(技术-梁丽颖) 老师，孩子听不到声音，还一直卡，辛苦您看看\n直播讲ID：1012053330\n直播讲开始时间：2026.07.28 10:40:00\n课程ID：54256d5dc08a4e0493eedfba6f7b4594\n学员ID：1610795\n学员姓名：滕初晓\n小班名称：2班\n助教老师ID：P101143","time":1785212259587,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 老师，家长说自己家网络好着呢，就是用电脑上乐读的课卡。\n用手机，电脑试着刷各个软件都没有问题，电影都能看，平时真卡是看不了电影的。","time":1785213107856,"type":"text","workCode":"P101143","userType":1},{"senderName":"赵丹","uuid":"288272540273713189","content":"@侯文杰(技术-侯文杰) 家长说，上课用应急链接卡的时候，切换5g还是卡，觉得不是网络问题[抱拳]","time":1785213902454,"type":"text","workCode":"P101143","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"9000255111265791\n上课很卡 鸿蒙系统 支持流畅模式吧 ","time":1785211619143,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"之前从来不卡顿的 最近特别卡 ","time":1785211666629,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"要是不能解决，这课根本没法上 ","time":1785211673336,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"家长不在家 无法启动手机热点 最近刚开始 卡顿","time":1785211692287,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"具体卡顿现象：画面是灰色 说话听不到 头像 题目看不到 活动无法参与互动 重启 退出都不行 \n家长已经找移动去测速了 但是网络是可以的","time":1785212082614,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"已经持续很长时间了 移动那边回复很明确不是网络的问题 ","time":1785212209350,"type":"text","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000246021646708
直播讲ID：1012455370
问题：华为pad在上课，现在正在上课 拍照上传和语音弹幕都不行，如下图@黄志威 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课反馈系统有声但听不到老师声音)已记录
问题ID 52187,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52187)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王妮","uuid":"288272540290465804","content":"@崔芳(技术支持-崔芳) 直播讲ID：1011674170\n直播讲开始时间：2026.07.28 09:00:00\n课程ID：1720e042c7784701b6393ffa25c12606\n学员ID：10750331\n学员姓名：刘易礼\n小班名称：5班\n助教老师ID：P101209这个反馈系统声音能听到，但是听不到老师的声音","time":1785201386342,"type":"text","workCode":"P101209","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@武哲弘
学员编号：9000245021645318 UID ：9210633 直播讲 ID ：1012435754
互动 Id 1134478931627397120
1134479024517419008
1134479103356178432
课程类型：自习室-小班课 设备 ：pc 问题：语音互动 学员答对显示答错
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯林涛
反馈人：张瑜
学员编号：9000244025746928
UID ：9114347
直播讲 ID ：1012484118第7讲
问题：课中作业榜单学员没有上榜（看学员第 6 讲学以致用已完成）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲安排及家长反馈上课看不到板书问题)已记录
问题ID 52219,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52219)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲id1013116651学生上台主讲听不到声音)已记录
问题ID 52218,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52218)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学生上台主讲听不到声音)已记录
问题ID 52217,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52217)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000231028566919
直播讲id：1013116651学生上台主讲听不到学生的声音@舒宁 @史雄伟 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
学员编号：9000264021025305
直播讲ID：1013385216学生上台主讲听不到学生的声音@史雄伟 @刘文博
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵倩","uuid":"787515781046046849","content":"https://yach-static.zhiyinlou.com/online/group/1785290795114/s4oszejiqz/69c33170-bc6c-41c0-8e33-ee95438d311f.png","time":1785290797888,"type":"image","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"老师们，诊断出现了这种情况","time":1785290811206,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也出现过[假睿智]","time":1785290817215,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 老师，我刚才，给孩子做诊断，看了一下个人的数据，结果就变成了这个样子了，总共15道题目，但是加出来了16道[发呆]","time":1785291115433,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"之前也有一次碰到过这种情况，当时忘记截图了[皱眉]","time":1785291135762,"type":"text","workCode":"P110197","userType":1},{"senderName":"赵倩","uuid":"787515781046046849","content":"@崔芳(技术支持-崔芳) 课堂形态：SMALL_CLASS_MODE\n直播讲id：1013390848\n直播讲详情：第1讲 2026夏季四年级数学1v1诊断 -2026夏季四年级数学1v1诊断\n直播讲开始时间：2026-07-29 09:30:00\n直播讲上课时间：2026-07-29 09:30:01\n课程id：97aced20144a433f9983d42f2a79786e\n主讲id：P110197\n授课端版本：3.45.0.2332\n问题互动环节：红包\n问题互动发起时间：2026-07-29 09:58:57\n直播间： \n问题描述： ","time":1785291607645,"type":"text","workCode":"P110197","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课互动时学生看不到选项内容问题)已记录
问题ID 52214,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52214)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马甄妮","uuid":"800305066706919450","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012280182\n直播讲开始时间：2026-07-29 08:20:00\n直播讲上课时间：2026-07-29 08:20:07\n课程id：155bc3c48e944f4f9eb35b335b466f3d\n主讲id：P110502\n授课端版本：3.45.0.2332\n问题互动环节：课间休息\n问题互动发起时间：2026-07-29 09:43:12\n直播间：\n问题描述：发起互动小朋友们都说看不到选项 ","time":1785289602391,"type":"text","workCode":"P110502","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012280182
直播讲开始时间：2026-07-29 08:20:00
直播讲上课时间：2026-07-29 08:20:07
课程id：155bc3c48e944f4f9eb35b335b466f3d
主讲id：P110502
授课端版本：3.45.0.2332
问题互动环节：课间休息
问题互动发起时间：2026-07-29 09:43:12
直播间：
问题描述：发起互动小朋友们都说看不到选项
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
孩子从昨天开始就有这个情况，我问他是不是按了空格他说没有，可以帮忙看看什么情况吗？确实只有他好几次都这样：
学员编号：9000236021306283：
直播讲id：1012446132答对显示错误
互动ID：02e5e64594994750a35dbfff5b8868e1@张兴程
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"罗朝阳","uuid":"626615501531045960","content":"9000253025067873，老师，这个孩子上课听不到我的声音，上台也没有声音，方便帮我看一下是什么问题吗","time":1785316784523,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"@侯文杰(技术-侯文杰) 课堂的充能声音可以听到，就是听不到人的声音[捂脸哭]","time":1785317260768,"type":"text","workCode":"P108937","userType":1},{"senderName":"罗朝阳","uuid":"626615501531045960","content":"https://yach-static.zhiyinlou.com/online/group/1785317271583/k7rg3nlstm/606f541b-e728-4139-bb3e-19f23a02be85.png","time":1785317273533,"type":"image","workCode":"P108937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜亚奎 帮忙看下
反馈人：兰安琪 学员编号：9000262010556197 UID ：10721002 直播讲 ID ：1013399296
课件id :d3e7e007fa90491a8d6162e095b08194
第九页 课程类型：小班课 设备 ：Windows 11 Education
问题：课件里设置了计算交互，但是学生端口就是收不到题目。电脑端和手机都收不到
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华 反馈人：成雨婷
学员编号：9000235021940245
UID ：5955514
直播讲 ID ：1013363466
课程类型：自习室-组合小班
设备 ：iPad13
问题：互动 和观看课件 存在卡顿
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52252,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52252)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：李杰
直播讲id：1012401088
班型：小班课
老师工号：P102758
老师姓名：李杰
学生uid：2788985
学生姓名：1豆丁
学生编号：9000225029014725
操作系统：ios
客户端版本：5.77.50
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员听不到老师声音)已记录
问题ID 52251,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52251)[@高洪博(技术支持-高洪博)](yach://yach.zhiyinlou.com/user/profile?id=419288)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 反馈人：何欢
学员编号：9000223021765168
UID ：2427369
直播讲 ID ：1012457603
课程类型：自习室-小班课
设备 ：iPad
问题：学员听不到老师声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@冯彦吉 帮忙看看
反馈人：张建霞
学员编号：9000246021918003
UID ：9380303
问题：错题打印举一反三的题型，不同的错题下面有重复的一样的题目，勾选就自动都勾选了重复了，不选就都不让选
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@胡松歌 反馈人：周雨莹
学员编号：9000264025408949
UID ：10929342
直播讲 ID ：1012286712
课程类型：自习室-小班课
设备 ：Windows 11 Professional
问题：学生的麦今天老是会自动打开（老师关闭后还会自己打开）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王苗苗","uuid":"613024962953011269","content":"老师在吗？急事","time":1785379259545,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"可以跟孩子远程联系下吗","time":1785379277919,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"孩子跟老人在家","time":1785379301956,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"上课没声音","time":1785379305314,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"需要尽快解决","time":1785379309438,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"这个怎么弄，9000233010652581","time":1785379327559,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"听不到老师声音","time":1785379334382,"type":"text","workCode":"P108843","userType":1},{"senderName":"王苗苗","uuid":"613024962953011269","content":"抓紧看，着急呜呜","time":1785379344325,"type":"text","workCode":"P108843","userType":1}]
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲：1012437175
uid：5933859
学生编号：9000235021333548
问题：学生反馈“动手探索(交互课件)”互动无法参与，卡着不动。辛苦帮忙看看。
@李伟华
👤 安鑫
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生看不到课前测，课中题版无题目只有选项问题反馈)已记录
问题ID 52317,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52317)[@夏元元(技术_夏元元)](yach://yach.zhiyinlou.com/user/profile?id=415811)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012431656
直播讲名称：第2讲
课程类型：自习室-小班形态
主讲老师：唐霞
lecture_id：P110067
课程id：def3f9c0281145d388d26dc680207bee
培优课程id：1111-MrpFXFz7CXqwKMNbABa9xA
版本号：3.45.0.2332
课件地址：https://kjds-qcdn.speiyou.com/webkjdsfiles/5c9d9265aa41464a9f6fa5e2ffc46bbd/index.html?id=262bae95cb904cb2b8907e37fdf0df15&line=off&pageCount=88
问题：老师说上着上着发现课件里字体变了，麻烦帮看下@王平平
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV000046第21页动画视频授课端听不到但黑板端可听到，直播讲ID:1013273268)已记录
问题ID 52327,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52327)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔倩","uuid":"296814038585901087","content":"@侯文杰(技术-侯文杰) 苏益 9000246010909129\n老师，家长反映上英语课为啥没有声音，说是上其他的大班课都没有问题~麻烦您帮忙看看什么原因","time":1786085872698,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786085871008/ez52gpm2a7p/6a2f0a80-b689-4adb-a9d8-04e6baba17fc.mp4","time":1786085875366,"type":"video","workCode":"P104487","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@崔倩(崔倩) 让孩子退出重新进一下或者重启一下平板看看呢","time":1786085964795,"type":"text","workCode":"P104282","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"@鲁芳芳(技术- 鲁芳芳) 刚开始说互动不了，操作后这会儿说没声音~","time":1786086055866,"type":"text","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"https://yach-static.zhiyinlou.com/online/group/1786086152205/ntm02wd5jm/89db9d9c-b560-4ae7-a516-8380e4a40fd5.png","time":1786086155411,"type":"image","workCode":"P104487","userType":1},{"senderName":"崔倩","uuid":"296814038585901087","content":"老师麻烦您看看，孩子前面几次课都是正常可以上课的~","time":1786086177143,"type":"text","workCode":"P104487","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生反馈看不到屏幕上手写字，请求技术老师查看)已记录
问题ID 52366,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52366)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员孩子上课有画面没声音，重装App仍有问题)已记录
问题ID 52399,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52399)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘紫艳","uuid":"841607892648997010","content":"9000263111536137,这个学员孩子上课过程中反复出现有画面没声音的情况。App重新安装了一次，还有同样的问题。有时退出重新进入能恢复，有时需要反复好几次。","time":1786354865613,"type":"text","workCode":"P110784","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高云","uuid":"288338077183877138","content":"https://yach-static.zhiyinlou.com/online/group/1786363202973/ichjr118dt/1982f146-d949-43e5-9dd2-f81ddac9ef68.png","time":1786363206151,"type":"image","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"笔记印章，我还没盖章呢，为什么这个我写的就跟印上去了一样，擦都擦不掉","time":1786363222367,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012389696\n直播讲开始时间：2026-08-10 18:30:00\n直播讲上课时间：2026-08-10 18:29:46\n课程id：ea05f10fdcf645668acf767321ade816\n主讲id：P103731\n授课端版本：3.45.0.2332\n问题互动环节：未知类型互动\n问题互动发起时间：2026-08-10 19:55:43\n直播间：\n问题描述： ","time":1786363233111,"type":"text","workCode":"P103731","userType":1},{"senderName":"高云","uuid":"288338077183877138","content":"而且最近切换照片的时候经常会一闪一闪的","time":1786363282435,"type":"text","workCode":"P103731","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲学员反馈看不到板书问题)已记录
问题ID 52400,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52400)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"杨艳洁","uuid":"288274568353890328","content":"直播讲ID：1011965387\n直播讲开始时间：2026.08.10 18:30:00\n课程ID：c675787d21c64ff28e613c8fa64eea51\n学员ID：2800349\n学员姓名：超唐宿伞\n小班名称：3班\n助教老师ID：P101568\n问题：看不到老师写的板书。已经多次重进无用","time":1786361240017,"type":"text","workCode":"P101568","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李文娜","uuid":"288272540277882902","content":"老师 孩子的IPAD就听课没声音 其他的都有 重新安装了 也重启了 都不行 ","time":1786417370716,"type":"text","workCode":"P101157","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"https://yach-static.zhiyinlou.com/online/group/1786417372790/8s6qmflmp7p/d30a5007-87db-42c7-8a43-cb0db7cb6f92.png","time":1786417374913,"type":"image","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师学生信息发一下","time":1786417426038,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"Cooper\n 9000216010351334","time":1786417499941,"type":"text","workCode":"P101157","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李文娜 老师 孩子重启设备试试 相当于重置了一下声音","time":1786417549052,"type":"text","workCode":"P105915","userType":1},{"senderName":"李文娜","uuid":"288272540277882902","content":"说重启过了 ","time":1786417571960,"type":"text","workCode":"P101157","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"伍伽沁","uuid":"862907651514953754","content":"想问问技术老师，这诊断课的结果为什么会这样，这个学生是只错了6道题，而且上一次诊断也出现了这种情况 ","time":1786433789490,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433788558/j8jakrpvh2k/4c243997-36d9-4b9a-b4ea-88d3e74027c2.png","time":1786433791639,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"这是上一次诊断的界面","time":1786433820955,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"https://yach-static.zhiyinlou.com/online/group/1786433819994/yap901w96lk/f9847489-90f1-49ce-a5d7-d508dadc4f36.png","time":1786433822403,"type":"image","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"都有负数","time":1786433830751,"type":"text","workCode":"P111305","userType":1},{"senderName":"伍伽沁","uuid":"862907651514953754","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013410263\n直播讲详情：第1讲 第1讲 -【英语】三年级【9月升三】1v1诊断(新生专享)\n直播讲开始时间：2026-08-11 15:00:00\n直播讲上课时间：2026-08-11 15:00:08\n课程id：4c8af446bb234653938e9081d0db34ae\n主讲id：P111305\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-08-11 15:00:28\n直播间： \n问题描述： \n学员：9000246021629468","time":1786434099968,"type":"text","workCode":"P111305","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID学生看不到主讲笔记，刷新可解决)已记录
问题ID 52412,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52412)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲座有同学听不到主讲老师声音)已记录
问题ID 52413,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52413)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘小雨","uuid":"857680068854599805","content":"@崔芳(技术支持-崔芳) 9000264020912770这位同学听不到我的声音~","time":1786447853408,"type":"text","workCode":"P111212","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播课学员听不到声音且上台回答问题无声)已记录
问题ID 52420,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52420)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(PV0006899000221571280399孩子听不到交互游戏音频声音问题)已记录
问题ID 52422,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52422)[@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
9000221571280399 孩子听不到交互游戏里的音频声音，15页，麻烦老师看下是什么问题@王刚 其他小朋友正常，孩子也点击播放了
课堂形态：SMALL_CLASS_MODE 直播讲id：1013133761 直播讲开始时间：2026-08-12 13:30:00 直播讲上课时间：2026-08-12 13:30:03 课程id：f8c4e33ea3f84aa8952bbe766b6c84f3 主讲id：P100300 授课端版本：3.45.0.2332 问题互动环节：语音题 问题互动发起时间：2026-08-12 13:51:18 直播间： 问题
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李颂颖","uuid":"872876678182060232","content":"9000256025693158这个小朋友上课完全听不到我说话，后台内存都清了，查一下具体原因","time":1786515067211,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"上次就重启过了，还是很卡，我发应急链接给小朋友了，但是没法互动","time":1786515213632,"type":"text","workCode":"P111452","userType":1},{"senderName":"李颂颖","uuid":"872876678182060232","content":"好的，好像也设置过的，上一期非常流畅，这一期每次调整设备还是卡","time":1786515355257,"type":"text","workCode":"P111452","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(9000232551236757学员上课听不到声音)已记录
问题ID 52414,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52414)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王梓霖","uuid":"849272836966289416","content":"9000232551236757学员反映上课几乎没声音","time":1786449394785,"type":"text","workCode":"P110923","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张宇航","uuid":"859283614360293398","content":"@鲁芳芳(技术- 鲁芳芳) 直播讲ID：1011872892\n直播讲开始时间：2026.08.13 13:30:00\n课程ID：f7da4752b53d4f2e80bf22b890af7525\n学员ID：5965745\n学员姓名：好厉害\n小班名称：10班\n助教老师ID：P111223\n这个学生hd版本和应急链接也没用","time":1786601258499,"type":"text","workCode":"P111223","userType":1},{"senderName":"张宇航","uuid":"859283614360293398","content":"要么没声音，要么没画面","time":1786601280181,"type":"text","workCode":"P111223","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯 辛苦看下
反馈人：何文乐
学员编号：9000251010385436 UID ：9504260
直播讲 ID ：1012147481 课程类型：自习室-小班课
设备 ：iPad
第8讲 1012147481 13:15:29 进入早鸟 10金币
第7讲 1012147480 13:18:00 进入早鸟 10金币
第6讲 1012147479 13:21:19 进入早鸟 10金币
问题：学员近期都是早到 但是每讲的早鸟金币 都是 10金币
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@杜书凯
反馈人：赵轶
学员编号：9000216755731187 UID ：1362362
直播讲 ID ：1013425813
互动 id 1140246027562315776
课程类型：组合小班
设备 ：iPhone
问题：解答题拍照这个环节，没点拍照的时候还挺清楚，点下去就模糊了
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"栗庆娜","uuid":"593141188710879234","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013425003\n直播讲开始时间：2026-08-12 20:10:00\n老师上课状态：还未上课\n课程id：585e41838efb4256a04e8eddeba043b2\n主讲id：P108464\n授课端版本：3.45.0.2332\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述：学生视频卡顿，界面还是卡顿的情况","time":1786536276414,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"老师，课堂依然是卡顿的情况","time":1786536304443,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"https://yach-static.zhiyinlou.com/online/group/1786536304407/7196a0ma2bl/3c5cab4f-9c76-46c9-b2cb-525814e1a3e8.png","time":1786536307815,"type":"image","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"没用，老师","time":1786536403678,"type":"text","workCode":"P108464","userType":1},{"senderName":"栗庆娜","uuid":"593141188710879234","content":"麻烦帮忙看看，比较着急","time":1786536469838,"type":"text","workCode":"P108464","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李嘉欣","uuid":"849272836966289432","content":"9000261111850908 这个孩子说话没声 请老师帮忙解决一下","time":1786532700483,"type":"text","workCode":"P110931","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@李嘉欣 是语音题录不上音还是上台没声音","time":1786532727308,"type":"text","workCode":"P105915","userType":1},{"senderName":"李嘉欣","uuid":"849272836966289432","content":"点开麦和上台都没声","time":1786532739400,"type":"text","workCode":"P110931","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W1006851013414725 9000264531782821听不到学员声音 孩子听不到老师 老师也听不到孩子声音)已记录
问题ID 52432,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52432)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"胡婉欣","uuid":"859841997253607434","content":"9000264531782821听不到学员声音","time":1786525338277,"type":"text","workCode":"P111257","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@胡婉欣(胡婉欣Billie) 老师，让孩子重启一下设备，相当于重置了一下声音","time":1786525369158,"type":"text","workCode":"P105915","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"家长说也听不见我说话，但是我这边麦克风是好的","time":1786525579400,"type":"text","workCode":"P111257","userType":1},{"senderName":"胡婉欣","uuid":"859841997253607434","content":"我也听不见孩子说话","time":1786525586135,"type":"text","workCode":"P111257","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到孩子声音及app声音测试功能问题)已记录
问题ID 52452,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52452)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"高宁宁","uuid":"821039424703021331","content":"9000253020347313\n上课老师听不到孩子的声音是怎么回事？(麦克风是开着的)app哪里能测试声音的功能呢？","time":1786624940667,"type":"text","workCode":"P110701","userType":1},{"senderName":"高宁宁","uuid":"821039424703021331","content":"https://yach-static.zhiyinlou.com/online/group/632397/1786624944117/3c82cf1b3b9a3785505676cac796f05d/745a74a7-97e1-42bd-94e7-0b1d681a97de.png","time":1786624944878,"type":"image","workCode":"P110701","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(宝贝连续两节课看不到课程闯关题，不弹题板)已记录
问题ID 52451,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52451)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赫耀梅","uuid":"859480948063031325","content":"9000263025170572辛苦老师看看这个宝贝已经连续两节课看不到课程闯关题了[爱心]","time":1786621252303,"type":"text","workCode":"P111244","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@赫耀梅(赫耀梅 Ella) 是不弹题板吗","time":1786621354969,"type":"text","workCode":"P105915","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1012465402
直播讲名称：第4讲
课程类型：自习室-小班形态
主讲老师：何倩109130
lecture_id：P109130
课程id：d521c28e17e14febacc78788be4c55f9
培优课程id：1111-T3RayEGj2VbD96wgZ3v72A
版本号：3.45.0.2332
https://kjds-wcdn.speiyou.com/webkjdsfiles/926c1ec3bbdf415ca8c0b1dd0175f11f/index.html?id=bd173e2ad2c449f6a8cd7b5718f56327&line=off&pageCount=92
问题：老师反馈授课端课中课件字体和格式都变了，黑板端上是正常的@宋超(宋牧宣)
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(上课老师听不到学员声音，学员退出重进后学生听老师正常)已记录
问题ID 52532,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52532)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"沈佳玉","uuid":"470549230214324450","content":"9000255021493310上课听不到学员声音，学员退出重进过了","time":1787281684111,"type":"text","workCode":"P107140","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生17点05分说话老师听不到问题排查)已记录
问题ID 52543,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52543)[@安鑫](yach://yach.zhiyinlou.com/user/profile?id=508355)
👤 乐记小助手