匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"成雨婷","uuid":"843701694012579880","content":"安妮\n联系人：138HNFE3237\n学员编号：9000244010013640\n六年级数学秋季长期班 (新课标校内提升班人教版-北京专属)-李姗-北京辅导团1069-周四晚上18:30-20:20\n \n上课没有办法 回答问题 和点名 设备是iPadPro","time":1791461681332,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1791461681304/4pov67tivg8/a6620ab8-f5c3-41d6-bb55-eac4c0ae4185.png","time":1791461682837,"type":"image","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"老师试了好几次 但是学生那边始终不行 孩子这边没有丝毫的提示 ","time":1791461725277,"type":"text","workCode":"P110807","userType":1},{"senderName":"成雨婷","uuid":"843701694012579880","content":"https://yach-static.zhiyinlou.com/online/group/1791462377619/etw7c7kfbwf/3d04ef36-8b6b-40d6-a0d3-bc737ece071f.png","time":1791462379398,"type":"image","workCode":"P110807","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"曾淑敏","uuid":"288339861780537375","content":"求助下技术老师，学生端那边显示打开语文课程之后呢，没有任何反应，看不到进入直播间的一个入口。","time":1792057858157,"type":"text","workCode":"P102904","userType":1},{"senderName":"曾淑敏","uuid":"288339861780537375","content":"https://yach-static.zhiyinlou.com/online/group/1792057866887/7n9azpdc5qu/2ac38296-7b23-41b0-9ff1-e2935ad4f3a0.mp4","time":1792057868509,"type":"video","workCode":"P102904","userType":1},{"senderName":"曾淑敏","uuid":"288339861780537375","content":"哪个老师能帮忙看一下哈？学员编号是这个。9000256519908173","time":1792057884172,"type":"text","workCode":"P102904","userType":1},{"senderName":"曾淑敏","uuid":"288339861780537375","content":"https://yach-static.zhiyinlou.com/online/group/1792058209218/sbxlbimcdwb/400c6f29-0d51-4fe6-9c6a-8e796e2e1a96.mp4","time":1792058211390,"type":"video","workCode":"P102904","userType":1},{"senderName":"曾淑敏","uuid":"288339861780537375","content":"家长反馈，数学和英语其实都能打开，就是语文打开会出现这个问题。","time":1792058278859,"type":"text","workCode":"P102904","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"马萌萌","uuid":"755001796157751330","content":"学员姓名：李昕阳\n联系人：134EFEF6010\n学员编号：9000252010556308\n五年级语文秋季长期班 (乐优A+部编版-北京专属)-乔瑞雪-北京辅导团405-S1晚上18:30-20:20\n家长表示反馈过很多次了 使用的华为pad 鸿蒙系统 上课一直卡顿 现在老师压根都看不到孩子","time":1791370030209,"type":"text","workCode":"P109905","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@马萌萌 截个图我反馈一下","time":1791370067121,"type":"text","workCode":"P105915","userType":1},{"senderName":"马萌萌","uuid":"755001796157751330","content":"https://yach-static.zhiyinlou.com/online/group/1791370067214/e67kkuc1nro/95fa7f6c-753e-42ff-ac64-1a28ca433e25.mp4","time":1791370155599,"type":"video","workCode":"P109905","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"李柔","uuid":"747862380314239000","content":"学员姓名：小祺Ethan\n联系人：187IKMG5706\n学员编号：9000234028211077\n所属分校：成都市\n四年级英语秋季长期班 (剑桥4A)-在线-英语-单晓强-全国班辅导老师708-周三晚上18:30-20:20-虚拟教学点（直播）-无\n用ipad版本的乐读就没什么问题，但是为什么电脑版本的乐读就不大对呢？我听不到老师说话。我设备检测是没问题的辛苦老师查看~","time":1789555948990,"type":"text","workCode":"P109864","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"苏梅乐","uuid":"843701694012579877","content":"学员姓名：凡凡\n联系人：151LMNH2219\n学员编号：9000243111635131\n所属分校：酒泉市\n性别：\n新老学员：2026年秋季老学员\n年级：初一\n六年级英语秋季长期班 (剑桥A+5B-PET预备)-在线-英语-乔文雅-天津辅导教师141-S2上午08:20-10:10-虚拟教学点（直播）-无\n怎么进不了课堂显示黑屏 是什么问题呀 ","time":1791683570011,"type":"text","workCode":"P110806","userType":1},{"senderName":"苏梅乐","uuid":"843701694012579877","content":"https://yach-static.zhiyinlou.com/online/group/1791683571344/f4fzwu7w104/fdf495e0-46dd-4acd-92c3-3e463862bf5d.png","time":1791683571525,"type":"image","workCode":"P110806","userType":1},{"senderName":"苏梅乐","uuid":"843701694012579877","content":"@梁丽颖(技术-梁丽颖) 家长说没有流量 网速没问题 手机和平板都试了进不入","time":1791683763767,"type":"text","workCode":"P110806","userType":1},{"senderName":"苏梅乐","uuid":"843701694012579877","content":"https://yach-static.zhiyinlou.com/online/group/1791683809541/7mihdy1do1n/6c638c24-678b-4711-b53b-a5521f1a7b61.png","time":1791683809665,"type":"image","workCode":"P110806","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘超","uuid":"288338076894388257","content":"请问老师 周一晚上班 授课端显示感觉有问题\n①企微6点多显示应出勤30 \n②我6点进授课端 授课端界面是29个学员框 \n③6点20 界面显示只有22人 \n\n但是我却没有收到这 29-22=7人 知音楼调出记录\n\n④ 做课上题目互动 都是25人 ","time":1790594012258,"type":"text","workCode":"P100411","userType":1},{"senderName":"刘超","uuid":"288338076894388257","content":"f25e0bb1e1744bec8bfc946f68850530","time":1790594038054,"type":"text","workCode":"P100411","userType":1},{"senderName":"刘超","uuid":"288338076894388257","content":"看不到孩子 咋整","time":1790594073515,"type":"text","workCode":"P100411","userType":1},{"senderName":"张玉谋","uuid":"655072121076199611","content":"@刘超(超超) 班级没有出勤那么多人，截至到19点出勤共出勤25人，刚才又签到一人现在是26人，你看下现在授课端显示是26人对吗","time":1790594457037,"type":"text","workCode":"P107425","userType":1},{"senderName":"刘超","uuid":"288338076894388257","content":"https://yach-static.zhiyinlou.com/online/group/1790594808666/uhor5yn4el/0066a883-2c0f-4fcf-b5fe-7695df8a998d.png","time":1790594810651,"type":"image","workCode":"P100411","userType":1},{"senderName":"刘超","uuid":"288338076894388257","content":"@张玉谋 21","time":1790595174061,"type":"text","workCode":"P100411","userType":1}]
👤 张玉谋
匹配原因: 匹配关键词"id"、匹配关键词"de"、匹配关键词"编号"
[{"senderName":"全景岩","uuid":"653568203859034206","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012395862\n直播讲开始时间：2026-10-11 08:20:00\n直播讲上课时间：2026-10-11 08:20:00\n课程id：efeaf7fabd6742e5ba3693b841fcde6d\n主讲id：P109090\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-10-11 08:35:12\n直播间：\n问题描述：\n部分学员反应声音小","time":1791678955519,"type":"text","workCode":"P109090","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@全景岩 提供几个学生编号把","time":1791678977691,"type":"text","workCode":"PV000971","userType":1},{"senderName":"全景岩","uuid":"653568203859034206","content":"@赵芸 9000263021104044\n9000236021791766\n9000232021008835","time":1791679519673,"type":"text","workCode":"P109090","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"班级"、匹配关键词"id"、匹配关键词"de"
课堂形态：SMALL_CLASS_MODE
直播讲id：1012007969
直播讲开始时间：2026-09-23 18:30:00
直播讲上课时间：2026-09-23 18:29:56
课程id：6e8b3d6d0b3e4bf4853361d6f7df8ec6
主讲id：P107084
授课端版本：3.47.0.2410
问题互动环节：选一选
问题互动发起时间：2026-09-23 19:40:42
直播间：
问题描述：
老师，我班级小朋友今天全部听不到其他孩子的声音，只能听到我的，可以把我查查什么原因吗？@舒宁 @史雄伟
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李艳","uuid":"288274568358109215","content":"@赵芸 老师，这个同学上课只能看到课件，看不到老师写的笔记，声音正常，您看下怎么回事\n直播讲ID：1013426516\n直播讲开始时间：2026.10.11 10:30:00\n课程ID：0bbd0b3652454e93b0fef0e05fe9cb03\n学员ID：2575509\n学员姓名：Norris\n小班名称：3班\n助教老师ID：P101615","time":1791686418218,"type":"text","workCode":"P101615","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李大为","uuid":"296814038585901058","content":"https://yach-static.zhiyinlou.com/online/person/1792295784417/7odbvuwqtwu/b4bd7dfe-afa1-457c-b336-7d788412640a.png","time":1792295788172,"type":"image","workCode":"P104473","userType":1},{"senderName":"李大为","uuid":"296814038585901058","content":"能答题，有金币","time":1792295791525,"type":"text","workCode":"P104473","userType":1},{"senderName":"李大为","uuid":"296814038585901058","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012256154\n直播讲开始时间：2026-10-18 10:30:00\n直播讲上课时间：2026-10-18 10:30:32\n课程id：48a30e7c66f94d17b5d6f571e43f072e\n主讲id：P104473\n授课端版本：3.45.0.2332\n问题互动环节：课中闯关\n问题互动发起时间：2026-10-18 11:55:01\n直播间：\n问题描述： ","time":1792295888280,"type":"text","workCode":"P104473","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张迎迎","uuid":"288338076932136964","content":"","time":1791717103277,"type":"video","workCode":"P102075","userType":1},{"senderName":"张迎迎","uuid":"288338076932136964","content":"课堂形态：COMBINE_SMALL_CLASS_MODE\n直播讲id：1013614957\n直播讲开始时间：2026-10-11 19:00:00\n直播讲上课时间：2026-10-11 18:59:44\n课程id：18089e186e4841a28ce26c8bac9ca328\n主讲id：P102075\n授课端版本：3.47.0.2410\n问题互动环节：课中闯关\n问题互动发起时间：2026-10-11 19:00:47\n直播间：\n问题描述： ","time":1791717108695,"type":"text","workCode":"P102075","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@张弘强 @黄志威
直播讲ID：1012419108
学员编号：9000233021269549
问题：
家长反馈课程声音比较小，辛苦老师看一下，谢谢
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"商钰斐","uuid":"646305479307538568","content":"点开能显示的也加载不出来","time":1791633485490,"type":"text","workCode":"P109056","userType":1},{"senderName":"王伊蕊","uuid":"602485677120159810","content":"我也！！！","time":1791633531026,"type":"text","workCode":"P108640","userType":1},{"senderName":"商钰斐","uuid":"646305479307538568","content":"退过了","time":1791633656192,"type":"text","workCode":"P109056","userType":1},{"senderName":"商钰斐","uuid":"646305479307538568","content":"把授课端都退了，回来还是看不到","time":1791633676564,"type":"text","workCode":"P109056","userType":1},{"senderName":"商钰斐","uuid":"646305479307538568","content":"1012227514","time":1791633925191,"type":"text","workCode":"P109056","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"赵宇萌","uuid":"579611055253229708","content":"9000251025714541老师，这个孩子上课麦克风没有声音，麻烦帮忙看一看","time":1789041318000,"type":"text","workCode":"P108141","userType":1},{"senderName":"赵宇萌","uuid":"579611055253229708","content":"对的","time":1789041469395,"type":"text","workCode":"P108141","userType":1},{"senderName":"赵宇萌","uuid":"579611055253229708","content":"我听不到她说话","time":1789041478822,"type":"text","workCode":"P108141","userType":1},{"senderName":"赵宇萌","uuid":"579611055253229708","content":"家长反馈已经卸载过+权限都开了","time":1789041500255,"type":"text","workCode":"P108141","userType":1},{"senderName":"赵宇萌","uuid":"579611055253229708","content":"家长这节课已经退出好几次了","time":1789041535675,"type":"text","workCode":"P108141","userType":1},{"senderName":"赵宇萌","uuid":"579611055253229708","content":"上周也不行[流泪]","time":1789041544522,"type":"text","workCode":"P108141","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"谭丽红","uuid":"852562833798586665","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013468197\n直播讲开始时间：2026-10-21 18:30:00\n老师上课状态：还未上课\n课程id：f209b88f748a4e568ba28f924b441ea6\n主讲id：P111013\n授课端版本：3.48.0.2452\n问题互动环节：暂无互动\n问题互动发起时间：-\n直播间：\n问题描述： ","time":1792575135561,"type":"text","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"谭丽红_【分享】2B 秋季 L7 主备版_分享码：490362","time":1792575182825,"type":"text","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"老师，想问问黑板端该课件绑定到该课堂，但是有些课件页点击没反应显示不出来是什么情况呀","time":1792575264992,"type":"text","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"https://yach-static.zhiyinlou.com/online/group/1792575342908/sgpq9998bpn/6e9ddbc1-877e-458a-8f7d-59657ededca1.png","time":1792575345017,"type":"image","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"比如第9页，我我点击右边这里，点不动","time":1792575389019,"type":"text","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"https://yach-static.zhiyinlou.com/online/group/1792575423145/86l5xk9d9lj/c9bf67f9-ab31-46e3-83d8-133d7a8db9a2.png","time":1792575425350,"type":"image","workCode":"P111013","userType":1},{"senderName":"赵芸","uuid":"882838435293999144","content":"@谭丽红(Rose 谭丽红) 退出重进一下呢","time":1792575431804,"type":"text","workCode":"PV000971","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"而且有些课件也显示的还是原本没有改过的","time":1792575447628,"type":"text","workCode":"P111013","userType":1},{"senderName":"谭丽红","uuid":"852562833798586665","content":"还是一样的","time":1792575456953,"type":"text","workCode":"P111013","userType":1}]
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"文闻","uuid":"392136297671717095","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012009742\n直播讲开始时间：2026-10-19 18:30:00\n直播讲上课时间：2026-10-19 18:30:02\n课程id：2d0d523794f0467ab57b95cddc083db8\n主讲id：P106118\n授课端版本：3.47.0.2410\n问题互动环节：选一选\n问题互动发起时间：2026-10-19 19:23:43\n直播间：\n问题描述：\n老师好，帮忙看看，我今天绑定的主版课件，侧边完全没有互动，课堂上全程都是随机互动，但是接收到的主备版的课件码里面是有互动的[做不了] 课件分享码：119285","time":1792409385312,"type":"text","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"https://yach-static.zhiyinlou.com/online/group/1792409399533/cys6kdfrc4k/611955ba-df06-4ac0-b661-0657dc437217.png","time":1792409403105,"type":"image","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"全都没有互动","time":1792409649548,"type":"text","workCode":"P106118","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"嗯嗯，我看17连着几页都配置语言题了，正常应该有","time":1792409797047,"type":"text","workCode":"P104282","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"https://yach-static.zhiyinlou.com/online/group/1792410777582/2ibxlk6zdgi/5a6b5b0a-2522-45f6-b76d-e6f26409b0f4.png","time":1792410780543,"type":"image","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"@鲁芳芳(技术- 鲁芳芳) 老师，您看看这是17页这里面互动，我当时是发了语音弹幕","time":1792410801636,"type":"text","workCode":"P106118","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"阙浩艺","uuid":"885239139946197015","content":"9000265111409718","time":1792313453017,"type":"text","workCode":"P111576","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"这个孩子没有麦 退出重进几次都不行","time":1792313461929,"type":"text","workCode":"P111576","userType":1},{"senderName":"张玉谋","uuid":"655072121076199611","content":"@阙浩艺 看着是鸿蒙系统兼容问题，后台给用户切换了链路，重启下app重进下试试","time":1792313657958,"type":"text","workCode":"P107425","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"好的","time":1792313664745,"type":"text","workCode":"P111576","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"@张玉谋 哎哟我又听不到声音了","time":1792313896712,"type":"text","workCode":"P111576","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"耳麦已经调整过了","time":1792313901954,"type":"text","workCode":"P111576","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"我上课听不到声音了 给我自我修复之后","time":1792314196587,"type":"text","workCode":"P111576","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"直播讲id是1013578664","time":1792314223260,"type":"text","workCode":"P111576","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@阙浩艺 听不到孩子说话声音吗","time":1792314285286,"type":"text","workCode":"P104282","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"对","time":1792314292125,"type":"text","workCode":"P111576","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"@阙浩艺 是学生听不到是吧不是你","time":1792314354472,"type":"text","workCode":"P104282","userType":1},{"senderName":"阙浩艺","uuid":"885239139946197015","content":"@鲁芳芳(技术- 鲁芳芳) 学生能听到 我听不到","time":1792314489272,"type":"text","workCode":"P111576","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"文闻","uuid":"392136297671717095","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1012009742\n直播讲开始时间：2026-10-19 18:30:00\n直播讲上课时间：2026-10-19 18:30:02\n课程id：2d0d523794f0467ab57b95cddc083db8\n主讲id：P106118\n授课端版本：3.47.0.2410\n问题互动环节：选一选\n问题互动发起时间：2026-10-19 19:23:43\n直播间：\n问题描述：\n老师好，帮忙看看，我今天绑定的主版课件，侧边完全没有互动，课堂上全程都是随机互动，但是接收到的主备版的课件码里面是有互动的[做不了] 课件分享码：119285","time":1792409385312,"type":"text","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"https://yach-static.zhiyinlou.com/online/group/1792409399533/cys6kdfrc4k/611955ba-df06-4ac0-b661-0657dc437217.png","time":1792409403105,"type":"image","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"全都没有互动","time":1792409649548,"type":"text","workCode":"P106118","userType":1},{"senderName":"鲁芳芳","uuid":"286538949445431308","content":"嗯嗯，我看17连着几页都配置语言题了，正常应该有","time":1792409797047,"type":"text","workCode":"P104282","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"https://yach-static.zhiyinlou.com/online/group/1792410777582/2ibxlk6zdgi/5a6b5b0a-2522-45f6-b76d-e6f26409b0f4.png","time":1792410780543,"type":"image","workCode":"P106118","userType":1},{"senderName":"文闻","uuid":"392136297671717095","content":"@鲁芳芳(技术- 鲁芳芳) 老师，您看看这是17页这里面互动，我当时是发了语音弹幕","time":1792410801636,"type":"text","workCode":"P106118","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"梁璇","uuid":"709745961345388637","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1011938618\n直播讲开始时间：2026-10-23 16:30:00\n直播讲上课时间：2026-10-23 16:30:02\n课程id：fcfe19a501734313b62c3addaa069ed0\n主讲id：P109500\n授课端版本：3.39.0.2104\n问题互动环节：拍照上墙\n问题互动发起时间：2026-10-23 16:03:17\n直播间：\n问题描述：\nl老师我卡的不行","time":1792744883551,"type":"text","workCode":"P109500","userType":1},{"senderName":"梁璇","uuid":"709745961345388637","content":"老师我这边上课一直卡","time":1792744916195,"type":"text","workCode":"P109500","userType":1},{"senderName":"李静","uuid":"324505731372146711","content":"卡","time":1792744926785,"type":"text","workCode":"P105187","userType":1},{"senderName":"梁璇","uuid":"709745961345388637","content":"动不了了，孩子们听不到我声音","time":1792745054741,"type":"text","workCode":"P109500","userType":1},{"senderName":"张玉谋","uuid":"655072121076199611","content":"@梁璇 老师 后台看网络很差，您是在家上课还是在公司，需要重启下路由器调整下网络","time":1792745076398,"type":"text","workCode":"P107425","userType":1},{"senderName":"李静","uuid":"324505731372146711","content":"是系统有问题，今天一开始，切换页面都卡顿","time":1792745076536,"type":"text","workCode":"P105187","userType":1},{"senderName":"张玉谋","uuid":"655072121076199611","content":"https://yach-static.zhiyinlou.com/online/group/1792745080820/g77ie7dro9/f2a22ad6-70d0-4f66-b19a-65f26d4d5ea2.png","time":1792745083124,"type":"image","workCode":"P107425","userType":1}]
👤 张玉谋
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲 Id：1012245251
学员编号：9000234028211077
问题：就听不到老师声音且看不到老师头像@史雄伟
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@王刚 反馈人：赵笑
学员编号：9000225010749866
UID ：2693464
直播讲 ID ：1012264345
课程类型：自习室-组合小班
设备 ：科大讯飞的学习机
问题：科大讯飞的学习机，最新版本收不到题板
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘笑惠","uuid":"313346966530781238","content":"9000252021112245老师，孩子上课听不到声音，是什么原因，麻烦帮忙查一下","time":1792291124218,"type":"text","workCode":"P104853","userType":1},{"senderName":"刘笑惠","uuid":"313346966530781238","content":"退出重进也不行","time":1792291145310,"type":"text","workCode":"P104853","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@史雄伟 @杜书凯
反馈人：方方
学员编号：9000216028620052 UID ：1458519
直播讲 ID ：1012244743 课程类型：小班课
课件 iD 4fa1ffbac34d4bc19109d8c9ce34994e
设备 ：iPad iPhone
问题：英语课经常听不见声音看不到画面（所有声音都听不到，看不到老师的脸，课件能看到）
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"陈栖雨","uuid":"816145474959699976","content":"9000264516203426 老师，这个孩子上课摄像头画面很卡，看不到","time":1792806181561,"type":"text","workCode":"P110661","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@舒宁 @陈明辉
课堂形态：SMALL_CLASS_MODE
直播讲id：1012395862
直播讲开始时间：2026-10-11 08:20:00
直播讲上课时间：2026-10-11 08:20:00
课程id：efeaf7fabd6742e5ba3693b841fcde6d
主讲id：P109090
授课端版本：3.45.0.2332
问题互动环节：课中闯关
问题互动发起时间：2026-10-11 08:35:12
直播间：
问题描述：
部分学员反应声音小
9000263021104044
9000236021791766
9000232021008835
👤 赵芸
匹配原因: 匹配关键词"id"、匹配关键词"de"
@杨少煜 课堂形态：SMALL_CLASS_MODE
直播讲id：1011951554
直播讲开始时间：2026-09-29 18:30:00
直播讲上课时间：2026-09-29 18:30:01
课程id：1a7d2f8263ec499999dd7661be0ef4a0
主讲id：P110446
授课端版本：3.47.0.2410
问题互动环节：未知类型互动
问题互动发起时间：2026-09-29 19:49:48
直播间：
问题描述：
老师们求助，上课中 点小朋友们上台，下台之后还是有小朋友麦克风的声音，很长的延迟，应该是我自己这边的原因，可以麻烦老师排查一下是哪里出来问题嘛[流泪]小朋友上台，我点击下台后，麦克风声音还在课堂，有两三次这样的情况，延迟五六秒才没声
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"倪昊","uuid":"590157311369183454","content":"9000222755002210家长反馈还是不行[捂脸哭]，听不到","time":1792149110455,"type":"text","workCode":"P108342","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
直播讲id：1013516817
直播讲名称：第5讲
课程类型：组合小班
主讲老师：赵一翰
lecture_id：P100284
课程id：55f2623fac644de4b0e7b89d0a088294
培优课程id：1111-D3YavBtTmg6uzRpQqvgyGe
版本号：3.48.0.2450
问题：老师每次发完临时AB互动，结束后，页面卡在榜单页面很久才能回到课件页面，导出的板书也被榜单覆盖了。好几节课这样，麻烦帮看下@岳宇星
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张翀","uuid":"857470994581946372","content":"9000263010449646孩子说话一直没声音，退出重进也没用","time":1792324193706,"type":"text","workCode":"P111166","userType":1},{"senderName":"张翀","uuid":"857470994581946372","content":"麻烦老师帮忙看一下","time":1792324198950,"type":"text","workCode":"P111166","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"臧诗涵","uuid":"798388251126804506","content":"9000264028223469\n直播ID：1013565730\n老师们，我听不到这个学员的声音，然后我这边系统的声音是正常的，动画的声音也都可以听到","time":1789993293424,"type":"text","workCode":"P110469","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@贾小桐 学员编号：9000252010556308
直播讲 iD：1012256697
五年级语文秋季长期班 (乐优A+部编版-北京专属)-乔瑞雪-北京辅导团405-S1晚上18:30-20:20
家长表示反馈过很多次了 使用的华为pad 鸿蒙系统 上课一直卡顿 现在老师压根都看不到孩子
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"周婷婷","uuid":"797783541088923857","content":"老师您好 可以麻烦帮忙排查一下嘛\n\n课堂形态：SMALL_CLASS_MODE\n直播讲id：1011951554\n直播讲开始时间：2026-09-29 18:30:00\n直播讲上课时间：2026-09-29 18:30:01\n课程id：1a7d2f8263ec499999dd7661be0ef4a0\n主讲id：P110446\n授课端版本：3.47.0.2410\n问题互动环节：未知类型互动\n问题互动发起时间：2026-09-29 19:49:48\n直播间：\n问题描述：\n老师们求助，上课中 点小朋友们上台，下台之后还是有小朋友麦克风的声音，很长的延迟，应该是我自己这边的原因，可以麻烦老师排查一下是哪里出来问题嘛[流泪]","time":1790684583798,"type":"text","workCode":"P110446","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"刘嘉郁","uuid":"682785736352854154","content":"9000261571609704 小朋友重启过了，依旧说话没声音","time":1792750995817,"type":"text","workCode":"P109320","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲ID：1011655404，学员ID：9208858，学员编号：9000245571751268学生上课听不到听力部分声音@王平平 老师帮忙看一下这个学生问题，听力是课件里的这边建课去测试都能正常听到
👤 吴长博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"迟志新","uuid":"288338077284540440","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1011768523\n直播讲开始时间：2026-10-08 19:00:00\n直播讲上课时间：2026-10-08 19:00:56\n课程id：b82245673d5d4a4bad0159d2cd39ed5b\n主讲id：P100234\n授课端版本：3.47.0.2410\n问题互动环节：课间休息\n问题互动发起时间：2026-10-08 19:36:16\n直播间：\n问题描述： ","time":1791459674147,"type":"text","workCode":"P100234","userType":1},{"senderName":"迟志新","uuid":"288338077284540440","content":"9000253111153501","time":1791459691753,"type":"text","workCode":"P100234","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张小潮","uuid":"502453767900430514","content":"9000254510839536老师救命，这个孩子今天上课大半节课都听不到我的声音，一直显示让调整麦克风，音频异常，可以帮忙看看吗~ ","time":1791367199073,"type":"text","workCode":"P107381","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员上课麦克风无声，多节课老师听不到讲话)已记录
问题ID 52750,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52750)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员在直播讲座中听不到老师声音且看不到老师头像)已记录
问题ID 52839,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52839)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(家长反馈设备使用卡顿且听不到声音)已记录
问题ID 52842,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52842)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(孩子听不到老师的声音)已记录
问题ID 52933,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52933)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"班级"、匹配关键词"id"
## 课堂线上bug日报
2026年09月23日
bugID | 标题 | 状态 | 创建日期 | 优先级 | 指派人姓名 | 指派人账号
--------- | ---------------------------------------- | -------- | --------------------- | ------- | ---------- | ----------
52925 | 电脑一直进不去，加载中 | active | 2026-09-23 18:30:56 | 3 | 庄强 | @294793
52930 | 学员考试时长异常反馈 | active | 2026-09-23 20:40:28 | 3 | 杜书凯-乐读 | [@杜书凯](yach://yach.zhiyinlou.com/user/profile?id=428932)
52929 | PV000043直播讲Id：1013357343 授课端上台卡，小朋友下不去 | active | 2026-09-23 20:28:13 | 3 | 梁丽颖 | [@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
52933 | 孩子听不到老师的声音 | active | 2026-09-23 20:54:25 | 3 | 黄志威 | [@黄志威](yach://yach.zhiyinlou.com/user/profile?id=460878)
52932 | 班级学生无法听到其他孩子声音的问题反馈 | active | 2026-09-23 20:50:11 | 3 | 赵芸 | [@赵芸](yach://yach.zhiyinlou.com/user/profile?id=689034)
52931 | 学员反馈课堂有杂音，指派W103533@史雄伟检测 | active | 2026-09-23 20:49:57 | 3 | 史雄伟-直播中台 | [@史雄伟](yach://yach.zhiyinlou.com/user/profile?id=446101)
👤 主线课堂每日线上问题通知机器人
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到学生的声音)已记录
问题ID 52942,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52942)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(2个学生上台主讲听不到学生声音问题反馈)已记录
问题ID 52971,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52971)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音问题反馈)已记录
问题ID 52999,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=52999)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(直播讲ID：1012419106学生上台主讲听不到学生的声音)已记录
问题ID 53005,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53005)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员W103533（9000263411904341）直播ID1012419821听不到同学声音，老师及课件声音正常)已记录
问题ID 53006,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(家长反馈华为pad鸿蒙系统上课卡顿，老师看不到孩子内容)已记录
问题ID 53014,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到学生声音，请求协助)已记录
问题ID 53032,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"编号"
## 课堂线上bug日报
2026年10月10日
bugID | 标题 | 状态 | 创建日期 | 优先级 | 指派人姓名 | 指派人账号
--------- | ---------------------------------------------------------------------------------- | ---------- | --------------------- | ------- | ----------- | ------------
53054 | PV000382回放视频老师讲的内容与互动题板不一致 | active | 2026-10-10 19:46:55 | 3 | 崔芳 | [@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
53048 | 授课端录课，录制后课件显示变为1/4 | active | 2026-10-10 17:56:38 | 3 | 杨少煜 | @shaoyuyang
53053 | 授课端正确答案显示不合法问题 | active | 2026-10-10 19:42:55 | 3 | 武艳君 | @307712
53052 | PV000046直播讲ID：1011740074关联学生编号9000256871096880、9000264575935282出现错误率不对情况，需@武艳君查看 | active | 2026-10-10 19:33:28 | 3 | 武艳君 | @307712
53057 | PV000046@武艳君、直播讲ID：1012227514、1012228260加载不出来学生笔记 | active | 2026-10-10 20:10:12 | 3 | 武艳君 | @307712
53051 | 家长反馈直播讲第2题题板无题目问题 | active | 2026-10-10 19:24:34 | 3 | 贾小桐 | [@贾小桐](yach://yach.zhiyinlou.com/user/profile?id=439819)
53045 | Windows学员端课中板书擦除后重新写，学员看到的板书存在旧痕迹与新字重叠 | resolved | 2026-10-10 13:05:33 | 3 | 高洪博乐读-好未来 | @V0015458
53050 | 学员编码9000255111077701无法进入课堂 | active | 2026-10-10 19:18:09 | 3 | 郭宝森 | [@郭宝森](yach://yach.zhiyinlou.com/user/profile?id=428933)
53055 | 学员王康行在指定直播课中语音题卡顿问题反馈 | active | 2026-10-10 19:57:08 | 3 | 叶子凡 | [@叶子凡](yach://yach.zhiyinlou.com/user/profile?id=620633)
53049 | PV000792学员9000264021125149直播讲ID1011929349互动题及回放互动失败（不支持webgl） | active | 2026-10-10 18:05:33 | 3 | 吴长博 | [@吴长博](yach://yach.zhiyinlou.com/user/profile?id=585080)
👤 主线课堂每日线上问题通知机器人
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音)已记录
问题ID 53058,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员Norris在3班课堂仅能看到课件看不到老师笔记)已记录
问题ID 53062,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53062)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(孩子上台老师听不到声音，孩子听老师没问题)已记录
问题ID 53065,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53065)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音)已记录
问题ID 53084,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53084)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(指派PV000268学员9000252574857006使用直播ID1012426537上第5课，当前看不到学生数据)已记录
问题ID 53090,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53090)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音反馈)已记录
问题ID 53107,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53107)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(鸿蒙系统下直播讲ID1011947838@史雄伟的主讲听不到学生声音，退出重进无效)已记录
问题ID 53109,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音问题反馈)已记录
问题ID 53111,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53111)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生听不到声音)已记录
问题ID 53117,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53117)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员伊伊反馈上课听不到老师声音、重启后APP无法进教室)已记录
问题ID 53118,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(孩子上台老师听不到，孩子听老师没问题)已记录
问题ID 53120,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53120)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音问题反馈)已记录
问题ID 53129,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到学生的声音，请求帮忙查看)已记录
问题ID 53135,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53135)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到声音，需协助查看)已记录
问题ID 53137,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53137)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生课间休息后一直无声音，老师听不到孩子声音，孩子听老师没问题)已记录
问题ID 53147,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53147)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(W103533学员（9000243022804412）相关直播（ID:1012043047）中鸿蒙设备学生上台后主讲听不到其声音问题)已记录
问题ID 53186,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53186)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学员9000216571955416反馈直播讲ID1013195360中学生上台主讲听不到声音)已记录
问题ID 53189,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53189)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(孩子上台老师听不到声音)已记录
问题ID 53194,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53194)[@梁丽颖(技术-梁丽颖)](yach://yach.zhiyinlou.com/user/profile?id=418165)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生上台主讲听不到学生声音)已记录
问题ID 53200,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53200)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(同学听不到其他上台同学说话内容，刷新无效)已记录
问题ID 53205,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53205)[@赵芸](yach://yach.zhiyinlou.com/user/profile?id=689034)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生听不到直播声音)已记录
问题ID 53207,可用于更新操作
[点击查看详情](https://pmp.xuepeiyou.com/index.php?m=feedback&f=view&feedbackID=53207)[@崔芳(技术支持-崔芳)](yach://yach.zhiyinlou.com/user/profile?id=425188)
👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生鸿蒙设备上台主讲听不到学生声音问题反馈)已记录
问题ID 53212,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
问题(学生摄像头打开却看不到的问题反馈)已记录
问题ID 53214,可用于更新操作
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👤 乐记小助手
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李藤","uuid":"795647322875985930","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1013321088\n直播讲开始时间：2026-10-06 10:30:00\n直播讲上课时间：2026-10-06 10:29:59\n课程id：76c925d5773144ef9f9dc977a8581388\n主讲id：P110388\n授课端版本：3.47.0.2410\n问题互动环节：选择题\n问题互动发起时间：2026-10-06 11:27:24\n直播间：\n问题描述：9000216025288010学员看不见老师写的笔记 ","time":1791257461508,"type":"text","workCode":"P110388","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李未典","uuid":"804353956259217591","content":"9000223021353700老师，这个学生上台麦克风没声音，好几讲都是这样，早上的课，现在还能看到啥原因吗","time":1792839878235,"type":"text","workCode":"P110556","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"马蓉","uuid":"849272836966289445","content":"老师，黑板端动画有声音，把他绑定直播后，播放就没有声音了，是为什么呀","time":1790067345352,"type":"text","workCode":"P110937","userType":1},{"senderName":"侯文杰","uuid":"570899554610962600","content":"看下授课端设置里扬声器选择的正确吗","time":1790067909060,"type":"text","workCode":"P108014","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"https://yach-static.zhiyinlou.com/online/person/1790068151106/1595F369636A1E75191EE9E7DA958B7F/9E420C53-CC69-40F7-A76C-74A857D58E26.jpg","time":1790068152207,"type":"image","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"就是只有那个游戏听不到大宽说话，前面的都可以","time":1790068167581,"type":"text","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"马蓉110937_10以内加法算理副本111_分享码：459599","time":1790068538276,"type":"text","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"24页","time":1790068544376,"type":"text","workCode":"P110937","userType":1}]
👤 侯文杰
匹配原因: 匹配关键词"id"、匹配关键词"de"
📋 排查结果
学员：柚子（UID: 11073302）
课程：魏嘉老师 · 第6讲 · 小班课（08:20-09:55，进行中）
设备：iPad Pro 12.9 第一代（2015年款，A9X芯片，4GB内存，iOS 16.7）
APP版本：5.77.70
问题：课堂卡顿、设备发烫、APP打不开
🔍 结论
根因：RTC推流类型从纯视频切换为音视频双推(both)后，在老旧iPad Pro 12.9(A9X/4GB)上触发CPU满载连锁反应，导致设备发烫卡死
置信度：高（85%）
状态：已定位
📊 关键证据
[09:25:02] 推流类型从video切换为both（音视频同推），audio_bitrate从0跳至18-31kbps
[09:25:30] push_loss从0飙至10-12%，video_fps骤降至1-5帧
[09:27:30-09:30:28] 最差时段：FPS=1-7帧，pull_delay最高2498ms，push_loss=0-13%
[09:28] 天机阁监控显示总CPU=100%并持续（此前稳定53-57%）
[09:31] 网络质量恢复，pull_delay回落至430-513ms，CPU逐步恢复
[09:33] 完全恢复：FPS=13-16，pull_delay=429-466ms
降级机制未触发（prod-monitor中未查询到class_downgrade事件）
📊 因果链
推流切换为音视频双推 → A9X芯片同时编解码音频+视频 → push_loss飙升触发重传 → pull_delay激增至2498ms → 解码追帧+丢包恢复并发 → CPU 100%满载 → 设备发烫降频 → APP无法响应
💡 建议
短期：让学生退出APP重进，清理后台应用后重新进入课堂
设备建议：iPad Pro 12.9第一代（2015年款A9X）已属于最低性能梯队，建议家长更换较新设备
优化方向：对A9X等老旧设备，考虑在推流类型切换为both时进行预降级（降低帧率/分辨率），检查降级触发阈值是否需要针对CPU满载场景调低
━━━━━━━━━━━━━━━━━━━━
反馈：回复「✅正确」/「❌有误:说明」/「⚠️部分正确:说明」
👤 孟令飞
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@张弘强
直播讲iD：1013446572
学员编号 9000265111561231
问题：家长说只有画面没有声音
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"梁璇","uuid":"709745961345388637","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1011938618\n直播讲开始时间：2026-10-23 16:30:00\n直播讲上课时间：2026-10-23 16:30:02\n课程id：fcfe19a501734313b62c3addaa069ed0\n主讲id：P109500\n授课端版本：3.39.0.2104\n问题互动环节：拍照上墙\n问题互动发起时间：2026-10-23 16:03:17\n直播间：\n问题描述：\nl老师我卡的不行","time":1792744883551,"type":"text","workCode":"P109500","userType":1},{"senderName":"李静","uuid":"324505731372146711","content":"卡","time":1792744926785,"type":"text","workCode":"P105187","userType":1},{"senderName":"梁璇","uuid":"709745961345388637","content":"动不了了，孩子们听不到我声音","time":1792745054741,"type":"text","workCode":"P109500","userType":1},{"senderName":"李静","uuid":"324505731372146711","content":"是系统有问题，今天一开始，切换页面都卡顿","time":1792745076536,"type":"text","workCode":"P105187","userType":1},{"senderName":"颉飞燕","uuid":"781486589758054425","content":"今天好卡老师","time":1792745577204,"type":"text","workCode":"P110097","userType":1}]
👤 鲁芳芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"郭思桐","uuid":"722648438600331321","content":"9000216010138725孩子说话我听不到麻烦老师看看","time":1792758126374,"type":"text","workCode":"P109641","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@郭思桐 孩子听您声音正常吗","time":1792758210272,"type":"text","workCode":"P105915","userType":1},{"senderName":"郭思桐","uuid":"722648438600331321","content":"正常","time":1792758369547,"type":"text","workCode":"P109641","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@王刚 @史雄伟
反馈人：Branson_妈妈
学员编号：9000254021142817
UID ：9968366
直播讲 ID ：1011949830
课程类型：小班课
设备 ：望远鲸
问题：望远鲸课中提示“设备错误，请重启当前应用或设备后重试”老师邀请学员上台后 学生说话老师听不到声音
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@李伟华
直播讲 iD：1012119697
学员编号：9000244010013640
问题：六年级数学秋季长期班 (新课标校内提升班人教版-北京专属)-李姗-北京辅导团1069-周四晚上18:30-20:20
上课没有办法 回答问题 和点名 设备是iPadPro 显示暂无音视频权限是开了的辛苦看下
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"曹艺雯","uuid":"595205112289538346","content":"老师好，今天总是出现我点击下台后，学员还在台上，我看不到孩子在台上，其他学员能看到 这是啥情况","time":1791803245957,"type":"text","workCode":"P108514","userType":1},{"senderName":"曹艺雯","uuid":"595205112289538346","content":"https://yach-static.zhiyinlou.com/online/group/1791803246555/s78hw0foyg/13448521-17a1-43ef-82ab-f7ab592a59a7.png","time":1791803247689,"type":"image","workCode":"P108514","userType":1},{"senderName":"曹艺雯","uuid":"595205112289538346","content":"@崔芳(技术支持-崔芳) 一直频繁出现情况","time":1791803869215,"type":"text","workCode":"P108514","userType":1}]
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1011950801\n直播讲开始时间：2026-09-16 18:30:00\n直播讲上课时间：2026-09-16 18:30:01\n课程id：2a1f180280e240afaa1ccabdd03111c0\n主讲id：P108564\n授课端版本：3.47.0.2410\n问题互动环节：任务表扬\n问题互动发起时间：2026-09-16 20:04:29\n直播间：\n问题描述：\n老师好 今天上课持续出现邀请了小朋友上台，我这边显示点下台了但是孩子那边看着是没下台的情况，毕竟点击下台了孩子的麦克风也是打开的状态， 辛苦老师排查","time":1789560378746,"type":"text","workCode":"P108564","userType":1},{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"小朋友端口看到的如图","time":1789560394943,"type":"text","workCode":"P108564","userType":1},{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"https://yach-static.zhiyinlou.com/online/group/1789560394660/9cdfcbta0bv/17cb794a-57c9-4083-8cda-cbc8da5180b0.jpg","time":1789560396996,"type":"image","workCode":"P108564","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲id：1013662282
学员编号：9000233021173657
问题：老师反馈这个iPad学生上课老掉线，但是学生说一直在课中，麻烦给看下@杜书凯
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@张弘强
反馈人：宁帆
编号:9000216022495902
uid 1396124
设备：Windows 11 Home China
直播讲id：1013552569 直播讲名称：第5讲 课程类型：组合小班 主讲老师：郭娜1 lecture_id：P100723 课程id：8933481694934b2a987f30232c2b794b 培优课程id：1111-B47eQC8DGcmrqFG8pJnYKi 版本号：3.47.0.2410
问题：辅导推流正常 主讲推流上课后 声音和画面卡
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"王雅婷","uuid":"364020951886798968","content":"@梁丽颖(技术-梁丽颖) 直播讲ID：1012265199\n直播讲开始时间：2026.10.16 18:40:00\n课程ID：96bc50e027444d768d8ee16836679c81\n学员ID：2794614\n学员姓名：伊伊\n小班名称：2班\n助教老师ID：P105773\n\n家长反馈孩子上课听不到老师的声音，重启了以后，现在APP上进不去教室，麻烦老师看看，家长这会切换到手机上课了","time":1792150783784,"type":"text","workCode":"P105773","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"崔安","uuid":"288335370624671760","content":"9000225010899577，孩连麦说话听不到这个孩子的声音","time":1792840589106,"type":"text","workCode":"P100207","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@王宇航 @杨少煜
辛苦帮忙查询下
反馈人：于鸿鹤
学员编号：9000232531131478
UID ：3578570
直播讲 ID ：1011655204
课程类型：自习室-组合小班
设备 ：iPad
问题：第六节课了 随机拖动上台大概一共被拖了3.4回
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @冯林涛 课堂形态：SMALL_CLASS_MODE
直播讲id：1012256154
直播讲开始时间：2026-10-18 10:30:00
直播讲上课时间：2026-10-18 10:30:32
课程id：48a30e7c66f94d17b5d6f571e43f072e
主讲id：P104473
授课端版本：3.45.0.2332
问题互动环节：课中闯关
问题互动发起时间：2026-10-18 11:55:01
直播间：
问题描述： 能否查到这个孩子是谁 这孩子在课堂，也能答题，但是看不到人
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
@岳宇星 @王平平
反馈人：张月
交互链接：https://paperrest.jiaoyanyun.com/paperrest/rest/courseWare/xesZaixian/game/1272?coursewareId=28395&kjSceneCode=jiaoyanxitong_saas 课件ID：b523eccde60f4483a2d6674f6bb3ecca 有反馈的直播ID：1013420491、1013157014
问题：旧框架的交互游戏，在授课端反馈发起不成功，第二关卡显示不全
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
@武艳君 课堂形态：SMALL_CLASS_MODE
直播讲id：1011950801
直播讲开始时间：2026-09-16 18:30:00
直播讲上课时间：2026-09-16 18:30:01
课程id：2a1f180280e240afaa1ccabdd03111c0
主讲id：P108564
授课端版本：3.47.0.2410
问题互动环节：任务表扬
问题互动发起时间：2026-09-16 20:04:29
直播间：
问题描述：
老师好 今天上课持续出现邀请了小朋友上台，我这边显示点下台了但是孩子那边看着是没下台的情况，毕竟点击下台了孩子的麦克风也是打开的状态， 辛苦老师排查
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@叶子凡
反馈人：杨逸尘_家长
学员编号：9000225024910768
UID ：2796228
直播讲 ID ：1012426952
回放 1:32:35
课程类型：自习室-小班课
设备 ：Windows 3.61.0.1688
问题：Windows学员端 课中老师写的板书老师已经擦除后 重新写 学员看到的板书还存在之前写的痕迹和新写的字重叠
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@张弘强 老师帮学员反馈问题
问题描述：学生课间休息后一直没有声音
发生时间：2026-10-18 12:15:23
直播讲id：1013235533
班型：小班课
老师工号：P111214
老师姓名：杨珂语
学生uid：11054303
学生姓名：浅语
学生编号：9000265010359625
操作系统：android
客户端版本：5.77.60老师听不到孩子声音，孩子听老师没问题
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲id：1013195359
学生编号：9000216571955416学生上台主讲听不到学生的声音@史雄伟 @舒宁 辛苦老师帮忙看下
👤 崔芳
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"张嘉桐","uuid":"721705115433824403","content":"9000234755300897 老师这个孩子说听不到我的声音 ","time":1790167911099,"type":"text","workCode":"P109619","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"李沛","uuid":"859841997253607448","content":"9000264575027453老师们好~这个小宝没有声音，辛苦帮忙看看","time":1792581933963,"type":"text","workCode":"P111264","userType":1},{"senderName":"李沛","uuid":"859841997253607448","content":"他回答问题我这边听不到","time":1792581946800,"type":"text","workCode":"P111264","userType":1}]
👤 梁丽颖
匹配原因: 匹配关键词"id"、匹配关键词"编号"
直播讲id：1011949745
直播讲名称：第3讲
课程类型：小班形态
主讲老师：付福龙
lecture_id：P107930
版本号：3.47.0.2410
单题闯关/多题闯关 互动ID：1151965608927600640 2026-09-14 19:40:03
学员编号：9000264021449822
问题：授课端学生作答数据里闯关题这个学生有答错，但是显示正确率100%，麻烦给看下@徐国豪
👤 夏元元
匹配原因: 匹配关键词"id"、匹配关键词"编号"
@叶子凡
反馈人：孙茶 学员编号：9000233512417757 UID ：4071358 直播讲 ID ：1012225692 2026-09-09 19:00:00
互动id 1150171094153199616 课程类型：小班课 问题：Windows 学员端，回答正确却显示正确率为0
👤 高洪博
匹配原因: 匹配关键词"id"、匹配关键词"de"
[{"senderName":"林敏","uuid":"288339861667291171","content":"9000263755107770麻烦看看，家长说很卡","time":1789562999875,"type":"text","workCode":"P102397","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@林敏(林敏) 看孩子网络在 20 点-20.07 的时候 有延时 20.46 的时候开始丢包 让孩子连接手机热点开启流畅模式看看","time":1789563071366,"type":"text","workCode":"P105915","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"https://yach-static.zhiyinlou.com/online/group/1789563080576/a05xxek5myd/1d782283-a5ea-4f61-92c7-fb3fd9313dc1.png","time":1789563083494,"type":"image","workCode":"P105915","userType":1},{"senderName":"林敏","uuid":"288339861667291171","content":"@梁丽颖(技术-梁丽颖) 是网络比较卡，还是设备性能不够呢","time":1789563089194,"type":"text","workCode":"P102397","userType":1},{"senderName":"林敏","uuid":"288339861667291171","content":"@梁丽颖(技术-梁丽颖) 家长说，家里网络是特别好的","time":1789563253323,"type":"text","workCode":"P102397","userType":1},{"senderName":"梁丽颖","uuid":"380379319383507192","content":"@林敏(林敏) 家长是互动卡吗 还是整体听课都卡顿 我反馈看看","time":1789563280347,"type":"text","workCode":"P105915","userType":1},{"senderName":"林敏","uuid":"288339861667291171","content":"@梁丽颖(技术-梁丽颖) 退出去，听不到声音","time":1789563335949,"type":"text","workCode":"P102397","userType":1},{"senderName":"林敏","uuid":"288339861667291171","content":"@梁丽颖(技术-梁丽颖) 平板太卡了，中途换了电脑，也卡","time":1789564191374,"type":"text","workCode":"P102397","userType":1}]
👤 梁丽颖