← 返回Bug列表
Bug #47416

【乐读HD卡顿】学员反馈使用的是希沃学习机,现在使用最新版本的乐读app程序,以前老版本不卡顿。更新最新版本后程序出现卡死状态,无法操作。 希沃学习机是w1系统的

产品 技术支持课堂线上问题 (ID: 294)
状态 resolved
优先级 P2
指派给 冯涛
创建时间 2025-02-19 09:35:13
解决时间 3
严重程度 P108950
关联群 14833813231

📋 复现步骤

<p>【反馈渠道】</p><p>【反馈分校】</p><p>【设备信息】</p><p>【版本号】</p><p>【操作步骤】</p><p>【问题描述】<br/>学员编号:9000216010940112<br/>学员反馈使用的是希沃学习机,现在使用最新版本的乐读app程序,以前老版本不卡顿。更新最新版本后程序出现卡死状态,无法操作。<br/>希沃学习机是w1系统的<br/><br/></p>

🔍 问题原因

关闭历史bug

💡 解决方案

关闭历史bug

🔗 关联群聊消息

共 4 条匹配
匹配度: 4 2026-10-21 15:24:40
匹配原因: 匹配关键词"hd"、匹配关键词"app"
@郎伍旭 帮忙看下 盘古查询学员时提示 “ api request is limited” curl 'https://gateway-one.ledupeiyou.com/SPLAT/student/getStudentDetail?cityCode=021&uid=6831138&studentUid=6831138&rn=0.7912527796011058' \ -H 'Accept: application/json, text/plain, */*' \ -H 'Accept-Language: zh-CN,zh;q=0.9' \ -H 'Connection: keep-alive' \ -b 'Hm_lvt_fc5ae86aeaebb19e977038c755e4196f=1778577188; _c_WBKFRo=M9OTWMJaQbkIHg91iBK22YnY6xsZHfDiH1w7hQ3H; sensorsdata2015jssdkcross=%7B%22distinct_id%22%3A%22P100463%22%2C%22first_id%22%3A%2219fb72c3a56afe-0e862a451622c-c642b3b-1764000-19fb72c3a572015%22%2C%22props%22%3A%7B%22%24latest_traffic_source_type%22%3A%22%E7%9B%B4%E6%8E%A5%E6%B5%81%E9%87%8F%22%2C%22%24latest_search_keyword%22%3A%22%E6%9C%AA%E5%8F%96%E5%88%B0%E5%80%BC_%E7%9B%B4%E6%8E%A5%E6%89%93%E5%BC%80%22%2C%22%24latest_referrer%22%3A%22%22%7D%2C%22%24device_id%22%3A%2219fb72c3a56afe-0e862a451622c-c642b3b-1764000-19fb72c3a572015%22%7D; systemToken=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ7XCJlbWFpbFwiOlwicF9nYW9ob25nYm9AbGVkdXBlaXlvdS5jb21cIixcImVtcE5vXCI6XCJQMTA2MDE2XCIsXCJsb2dpblRpbWVPdXRcIjo5NjAsXCJuYW1lXCI6XCLpq5jmtKrljZpcIixcInJlZnJlc2hUaW1lXCI6XCIyMDI2LTEwLTE3IDE2OjQzOjA1XCIsXCJyZWZyZXNoVGltZU91dFwiOjEwfSIsImV4cCI6MTc5MjI4MzU4NX0.0cuBDYfe0QVJ6tuGhfmN_l3vhHdyX7XJhEhk11UVoQc; empNo=P106016; name=%E9%AB%98%E6%B4%AA%E5%8D%9A; authtoken=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ7XCJlbWFpbFwiOlwicF9nYW9ob25nYm9AbGVkdXBlaXlvdS5jb21cIixcImVtcE5vXCI6XCJQMTA2MDE2XCIsXCJsb2dpblRpbWVPdXRcIjo5NjAsXCJuYW1lXCI6XCLpq5jmtKrljZpcIixcInJlZnJlc2hUaW1lXCI6XCIyMDI2LTEwLTE3IDE2OjQzOjA1XCIsXCJyZWZyZXNoVGltZU91dFwiOjEwfSIsImV4cCI6MTc5MjI4MzU4NX0.0cuBDYfe0QVJ6tuGhfmN_l3vhHdyX7XJhEhk11UVoQc; brizoo_token_https=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.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.FOIdjPet35HrB0dc4_br8oUraA-xh-HUlOe_Dw_ndds-_NJV66AM200xpOea6r1GRqEPtofQrCppARC0x_azWbmwuWNvHadWw1ugUicWwGnSByjE52IYMEyiukzoQvGxLB7uz67M9C5oPpDRJSMeGvr8t5YdovRu6k9q14rMRWwXzbLTPPPRtxe-EI-QfB3gf-huY49tyXE0Dyyh_-UefcLWCnaMWFWqHK7uYzUvzE1F0GjdMimd5CBNsJtwxRKmpcv-DQ-FVXpLfX71S3o2enjtAixdajfcQKpNwicEDLdS-grTzY3PngU_82nB-r64uxAD7QTWlnxNIZdlYoFtDQ; columbusJwt-test=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTI2MDAxMTN9.mJBv2abF84Nx9RIb29NAK7VDWW852pCzxsdbuaWOuYg; columbusUserInfo={%22id%22:%22P106016%22%2C%22name%22:%22%E9%AB%98%E6%B4%AA%E5%8D%9A%22%2C%22empNo%22:%22P106016%22%2C%22email%22:%22p_gaohongbo@ledupeiyou.com%22%2C%22isAdmin%22:1%2C%22jwt%22:%22eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTI2MDAxMTN9.mJBv2abF84Nx9RIb29NAK7VDWW852pCzxsdbuaWOuYg%22%2C%22timeout%22:%222026-10-21%2012:33:33%22%2C%22token%22:%22auth:token:P106016%22%2C%22jumpType%22:%22zylJump%22}; TIANCE_SSO_COOKIE_TOKEN_KEY=eyJpdiI6ImdZdVg3UEQ0MFcyeEtBNzFCN0E1VWc9PSIsInZhbHVlIjoiT3FvVGd6eVhyZFhPYllnQWJPcmZNTUV6R2tUNjdoRFRXZkZcL3JxNkg2eU5VRW9zb3lTdW1DTHVlWktqVURTWDJhcUdnREh4bTVFaE55bWI3QzF3TitkRDU0Z3RCQ1FOS0Z6XC85S0Y5dFVcL3c9IiwibWFjIjoiYmZiYmViYTg5N2E4MjUzMGY5OTViNDhmZDkxYjE1ODZhMmFmOGIxOTg5MzFjYjlhMGJiMWNkOGZiNjE0OWZlNyJ9; columbusJwt=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTI2MTA1MDR9.LX2qIbdlUE3ASD-psPJrAHoJm3iv5t12DGxK1K68Hjc' \ -H 'Origin: https://one.ledupeiyou.com' \ -H 'PGReferer: 1234' \ -H 'Referer: https://one.ledupeiyou.com/' \ -H 'Sec-Fetch-Dest: empty' \ -H 'Sec-Fetch-Mode: cors' \ -H 'Sec-Fetch-Site: same-site' \ -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 QQBrowser/21.7.0.205' \ -H 'X-Ca-platform: service' \ -H 'X-Ca-platfrom: service' \ -H 'X-Ca-userId: af3e080bc789454798cc319b65d29c70' \ -H 'cityCode: 021' \ -H 'creator: P106016' \ -H 'empNo: P106016' \ -H 'emplId: P106016' \ -H 'platform: splat' \ -H 'sec-ch-ua: "Not)A;Brand";v="8", "Chromium";v="138"' \ -H 'sec-ch-ua-mobile: ?0' \ -H 'sec-ch-ua-platform: "macOS"' \ -H 'uid: 6831138' \ -H 'userId: P106016' \ -H 'userName: %E9%AB%98%E6%B4%AA%E5%8D%9A'
👤 高洪博
匹配度: 4 2026-10-08 16:31:18
匹配原因: 匹配关键词"hd"、匹配关键词"app"
curl 'https://gateway-one.ledupeiyou.com/course/pyClazz/classClose?_timeStamp=1791448255040' \ -H 'Accept: application/json, text/plain, */*' \ -H 'Accept-Language: zh-CN,zh;q=0.9' \ -H 'Connection: keep-alive' \ -H 'Content-Type: application/json;charset=UTF-8' \ -b 'Hm_lvt_fc5ae86aeaebb19e977038c755e4196f=1778577188; _c_WBKFRo=M9OTWMJaQbkIHg91iBK22YnY6xsZHfDiH1w7hQ3H; systemToken=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ7XCJlbWFpbFwiOlwicF90aWFuaHVhbkB4dWVwZWl5b3UuY29tXCIsXCJlbXBOb1wiOlwiUDEwNTM3MFwiLFwibG9naW5UaW1lT3V0XCI6OTYwLFwibmFtZVwiOlwi55Sw5qyiXCIsXCJwcm94eUVtcE5vXCI6XCJQMTA2MDE2XCIsXCJyZWZyZXNoVGltZVwiOlwiMjAyNi0wOS0zMCAyMDo1MDoxMVwiLFwicmVmcmVzaFRpbWVPdXRcIjoxMH0iLCJleHAiOjE3OTA4Mjk2MTF9.cVs5iHrevl5dUFhCAkYnx-5mDDZfH1H-tu3-idFDGN0; empNo=P105370; name=%E7%94%B0%E6%AC%A2; authtoken=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ7XCJlbWFpbFwiOlwicF90aWFuaHVhbkB4dWVwZWl5b3UuY29tXCIsXCJlbXBOb1wiOlwiUDEwNTM3MFwiLFwibG9naW5UaW1lT3V0XCI6OTYwLFwibmFtZVwiOlwi55Sw5qyiXCIsXCJwcm94eUVtcE5vXCI6XCJQMTA2MDE2XCIsXCJyZWZyZXNoVGltZVwiOlwiMjAyNi0wOS0zMCAyMDo1MDoxMVwiLFwicmVmcmVzaFRpbWVPdXRcIjoxMH0iLCJleHAiOjE3OTA4Mjk2MTF9.cVs5iHrevl5dUFhCAkYnx-5mDDZfH1H-tu3-idFDGN0; sensorsdata2015jssdkcross=%7B%22distinct_id%22%3A%22P105370%22%2C%22first_id%22%3A%2219fb72c3a56afe-0e862a451622c-c642b3b-1764000-19fb72c3a572015%22%2C%22props%22%3A%7B%22%24latest_traffic_source_type%22%3A%22%E7%9B%B4%E6%8E%A5%E6%B5%81%E9%87%8F%22%2C%22%24latest_search_keyword%22%3A%22%E6%9C%AA%E5%8F%96%E5%88%B0%E5%80%BC_%E7%9B%B4%E6%8E%A5%E6%89%93%E5%BC%80%22%2C%22%24latest_referrer%22%3A%22%22%7D%2C%22%24device_id%22%3A%2219fb72c3a56afe-0e862a451622c-c642b3b-1764000-19fb72c3a572015%22%7D; columbusJwt-test=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTE0NzY1MDV9.m8jLCW1wUIGmb5ayqXsuRd58-Dc8uOsPpbheYgwfLXA; columbusUserInfo={%22id%22:%22P106016%22%2C%22name%22:%22%E9%AB%98%E6%B4%AA%E5%8D%9A%22%2C%22empNo%22:%22P106016%22%2C%22email%22:%22p_gaohongbo@ledupeiyou.com%22%2C%22isAdmin%22:1%2C%22jwt%22:%22eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTE0NzY1MDV9.m8jLCW1wUIGmb5ayqXsuRd58-Dc8uOsPpbheYgwfLXA%22%2C%22timeout%22:%222026-10-08%2012:26:45%22%2C%22token%22:%22auth:token:P106016%22%2C%22jumpType%22:%22zylJump%22}; brizoo_token_https=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.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.GuoPkmjjLipR3g5HpUud0HHxwb1cf5ktRQxzjqFcT2R8WKpROD0rXQrvDELbCCoqajk4CIaPL_-42KTXfHpLq07VhdgZF9nrP7a2wT5oAj3NQk9Qi6qqHWDr4P754nwUbkEH5pZpdzwZglvxypQu0xLYkq_fvWz7Zl9dr53P_h2Zke4qLZA0BYshCXsN2bnjl0CqOzlW3bSJ5awPEsYpc2G1JhRNyZ7aXrB-pugDAkluXxE4rek_TwxZxDo8kmLAUO4QWzRwSk-D6Qrox6bgS7C-ICL6Rqpx_Dx-fgJVTcwhhIJt0A-yMJDM3SOX3yw55SbVjdlOE4jUl03lBBmGZQ; TIANCE_SSO_COOKIE_TOKEN_KEY=eyJpdiI6InFHVldLSSsxdUZuZkg0ZGtzSHFjSXc9PSIsInZhbHVlIjoiSXJxRlNnc2hXdm5ORkg5Q05Bc3cyOVFyT2U3NnZwdDREWEwyRTUzN3RvTUtxRTNDQW43azhPdFN4YnJcLzNHRWtxYkdEQVwvVFUxUXc0cWdtYVZVdk03SWV5STdZaDJLaUJzY0g0QnRTam9WOD0iLCJtYWMiOiJmOTJlNmNhODgwYjJmNjg3YTAzYTA1MmU3YTllMjkzODIwNjM2ZjM5ZjA0ZmE3ZDZmN2FkNDVlZmE1Y2Y4MzlhIn0=; columbusJwt=eyJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJhdXRoOnRva2VuOlAxMDYwMTYiLCJleHAiOjE3OTE0OTE0NDJ9.RgNTuLFYIpqdM0zB2ocnxYrkE1c9ZSAETr7xqzZpGg8' \ -H 'Origin: https://one.ledupeiyou.com' \ -H 'Referer: https://one.ledupeiyou.com/' \ -H 'Sec-Fetch-Dest: empty' \ -H 'Sec-Fetch-Mode: cors' \ -H 'Sec-Fetch-Site: same-site' \ -H 'User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/138.0.0.0 Safari/537.36 QQBrowser/21.7.0.205' \ -H 'empName: %E9%AB%98%E6%B4%AA%E5%8D%9A' \ -H 'empNo: P106016' \ -H 'platform: course' \ -H 'sec-ch-ua: "Not)A;Brand";v="8", "Chromium";v="138"' \ -H 'sec-ch-ua-mobile: ?0' \ -H 'sec-ch-ua-platform: "macOS"' \ --data-raw '{"classId":"f0a61b8968f14a08b50b82800ad8d8a1","isClose":1}'
👤 高洪博
匹配度: 4 2026-10-08 21:00:45
匹配原因: 匹配关键词"乐读"、匹配关键词"app"
## 平台线上bug日报 2026年10月08日 bugID | 标题 | 状态 | 创建日期 | 优先级 | 指派人姓名 | 指派人账号 --------- | ---------------------------------------- | ---------- | --------------------- | ------- | ---------- | ----------- 53027 | 作业提交异常问题 | active | 2026-10-08 19:49:35 | 3 | 许圆圆(乐读) | [@许圆圆](yach://yach.zhiyinlou.com/user/profile?id=441237) 53020 | 老师昨天批改的作业又出现在小驴上了 | active | 2026-10-08 14:18:31 | 3 | 李浩吉 | @V0016588 53025 | 企微侧边栏显示未完成课程,企航导出数据显示已完成课程 | active | 2026-10-08 16:50:56 | 3 | 王雨超(乐读) | [@王雨超](yach://yach.zhiyinlou.com/user/profile?id=422081) 53019 | 报班记录无名氏占用名额 | active | 2026-10-08 13:43:26 | 3 | 郎伍旭(乐读) | @V0015948 53024 | 主讲企航侧边栏搜索不到想要绑定的班级 | resolved | 2026-10-08 15:45:24 | 3 | 侯文杰 | [@侯文杰(技术-侯文杰)](yach://yach.zhiyinlou.com/user/profile?id=470662) 53023 | 集训队线上录播课售卖渠道未选app但app端展示问题 | active | 2026-10-08 15:40:50 | 3 | 来维庚 | [@来维庚](yach://yach.zhiyinlou.com/user/profile?id=461300)
👤 服务平台每日线上问题通知机器人
匹配度: 4 2026-10-18 21:00:11
匹配原因: 匹配关键词"乐读"、匹配关键词"app"
## 平台线上bug日报 2026年10月18日 bugID | 标题 | 状态 | 创建日期 | 优先级 | 指派人姓名 | 指派人账号 --------- | --------------------------------- | -------- | --------------------- | ------- | --------- | -------------------- 53143 | 家长反馈APP作业提交失败问题 | active | 2026-10-18 12:21:48 | 3 | 康延昌(乐读) | [@康延昌](yach://yach.zhiyinlou.com/user/profile?id=420256)
👤 服务平台每日线上问题通知机器人