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Bug #46582

退费报错 msg": "报名id=e1f1620cc7004f578e5fcc211f554269未查询到订单明细",

产品 技术支持平台线上问题 (ID: 295)
状态 closed
优先级 P2
指派给 未指派
创建时间 2024-10-14 10:10:22
解决时间 3
严重程度 closed
关联群 12981339747

📋 复现步骤

<p>【反馈渠道】</p><p>【反馈分校】</p><p>【设备信息】</p><p>【版本号】</p><p>【操作步骤】</p><p>【问题描述】</p>退费报错 msg&quot;: &quot;报名id=e1f1620cc7004f578e5fcc211f554269未查询到订单明细&quot;,<br>报名ID：e1f1620cc7004f578e5fcc211f554269<br>班级ID:02359f1a942f48e89faa0b3cf5eaa3ef<br>学员编号：9000216021105963<br><img class="fr-fic fr-dib" src="/data/upload/1/202410/1410100808900e95.png" style="width: 50%;"><br><img class="fr-fic fr-dib" src="/data/upload/1/202410/1410100808900e95.png" style="width: 50%;">​<br>curl -H &quot;Host: app.saasp.vdyoo.com&quot; -H &quot;session_id: 200&quot; -H &quot;nationalTabSelectCity: 0311&quot; -H &quot;client_type: 1&quot; -H &quot;ansid: 77990CD5581041029D7AB81E645281DE&quot; -H &quot;Accept: */*&quot; -H &quot;local_city: 021&quot; -H &quot;client-traceid: 1D77A0912A9041E68D2DA713FD2A87A1&quot; -H &quot;User-Agent: SaasApp-Test/20240923145729 CFNetwork/1498.700.2 Darwin/23.6.0&quot; -H &quot;stu_id: e12173841c014757ab2d67e68f09be24&quot; -H &quot;distinct_id: HUR0jvMaic4GUgZxpGdNos98FGjFWwRbiC/mDvs2nsVbFKnLyL6ISnO0qcrN6Be0&quot; -H &quot;Cookie: tal_token_udc_point=tal173sgCOgkRTpXYqPajBSi1P7JzzNsgu_dez2zCCnQzvBZGHksaV-YQ6b_L_giB7PpLiqqHdWQIOSLB06X5s1yMENoOKGMbh4fErEYCsGgEPlq4BTZwB5ZmNbEyuVJ-sqoFpw2JA2gAIreEUJJNjhqD2slkMsF5p0EIay4aCx-riTvUld&quot; -H &quot;dn: CIyH+Va5gR7v8rQClw9gBA==&quot; -H &quot;accessid: &quot; -H &quot;area: 021&quot; -H &quot;seq_id: 335&quot; -H &quot;algorithm: &quot; -H &quot;Accept-Language: zh-CN&quot; -H &quot;ui: TGGLcEEENTe9/fPq9WYqvZth2/Sb3kwlOA8Gw3FNaJumtYpT2Xr5MNknCWYjwHkn&quot; -H &quot;client_id: sim_522101&quot; -H &quot;Authorization: Bearer tal173jpDyPw0yqnz3WY95LL1EYE-LrkNkV5PkKiVBBWE8wE-xkNM5CvYOw10BUdlxW7fIQYZaxggvlN2EiG_hO53frMX6WFeHA_XtkfuCsnPU2YQ3_HmUiIFd2Yzkrt2xe_fBROMwCShPM0sUqXnAftPVVvvP2iSCZ5qGCDVA4GH9zZomjZ3n5N1y_s1kKA6vjYa96cJ_4N8hvgM06xHd-f6PlpO-TraxHYus9L8Ib7je5QOkvYww3nhHUqfPu53ZRdNmqjg&quot; -H &quot;Content-Type: application/json&quot; -H &quot;homeSelectCity: 021&quot; -H &quot;gradeId: 9&quot; -H &quot;dv: HUR0jvMaic4GUgZxpGdNos98FGjFWwRbiC/mDvs2nsVbFKnLyL6ISnO0qcrN6Be0&quot; -H &quot;tabStrategy: 0&quot; -H &quot;v: 7.75.30&quot; -H &quot;onlyv: 9HppltAInlA6/Ttr9mi85Q==&quot; -H &quot;page_id: XesAppPayAfterVC&quot; -H &quot;selectedGradeId: 9&quot; -H &quot;timestamp: 1728870052253&quot; --data-binary &quot;{\&quot;extendClassRefundState\&quot;:\&quot;0\&quot;,\&quot;client_type\&quot;:\&quot;1\&quot;,\&quot;v\&quot;:\&quot;7.75.30\&quot;,\&quot;registId\&quot;:\&quot;e1f1620cc7004f578e5fcc211f554269\&quot;}&quot; --compressed &quot;https://app.saasp.vdyoo.com/backstage/xes/refund/v1/apply&quot;

🔍 问题原因

报名时，生成交付课订单详情失败。&lt;br&gt;&lt;br&gt;

💡 解决方案

修复赠送课订单数据

🔗 关联群聊消息

共 7 条匹配
匹配度: 8 2026-09-21 21:00:53
匹配原因: 匹配关键词"quot"、匹配关键词"quot"、匹配关键词"id"、匹配关键词"quot"
## 课堂线上bug日报 2026年09月21日 bugID | 标题 | 状态 | 创建日期 | 优先级 | 指派人姓名 | 指派人账号 --------- | ---------------------------------- | ---------- | --------------------- | ------- | ---------- | ------------ 52910 | 授课端录制上传，一致是0% | active | 2026-09-21 18:33:15 | 3 | 杨少煜 | @shaoyuyang 52915 | 直播场景下无法听到学员声音问题反馈 | active | 2026-09-21 20:26:54 | 3 | 史雄伟-直播中台 | [@史雄伟](yach://yach.zhiyinlou.com/user/profile?id=446101) 52909 | 授课端提示 &quot;拉流出错 请重试&quot; | active | 2026-09-21 18:22:15 | 3 | 岳宇星 | [@岳宇星](yach://yach.zhiyinlou.com/user/profile?id=401197) 52913 | 直播课堂摄像头异常：师生均无法互相看到对方画面 | active | 2026-09-21 19:44:44 | 3 | 张兴程 | [@张兴程](yach://yach.zhiyinlou.com/user/profile?id=561337) 52907 | 学生9000261021972130正式上课无法弹出题版问题排查 | resolved | 2026-09-21 09:49:08 | 3 | 鲁芳芳（乐读） | [@鲁芳芳(技术- 鲁芳芳)](yach://yach.zhiyinlou.com/user/profile?id=392209) 52911 | 学员阚泽皓家长反馈上道法课使用电脑卡顿问题 | active | 2026-09-21 19:22:30 | 3 | 刘文博-直播中台 | [@刘文博](yach://yach.zhiyinlou.com/user/profile?id=457929)
👤 主线课堂每日线上问题通知机器人
匹配度: 4 2026-09-24 13:27:10
匹配原因: 匹配关键词"id"、匹配关键词"cc"
@岳宇星 @王平平 反馈人：张月 交互链接：https://paperrest.jiaoyanyun.com/paperrest/rest/courseWare/xesZaixian/game/1272?coursewareId=28395&kjSceneCode=jiaoyanxitong_saas 课件ID：b523eccde60f4483a2d6674f6bb3ecca 有反馈的直播ID：1013420491、1013157014 问题：旧框架的交互游戏，在授课端反馈发起不成功，第二关卡显示不全
👤 高洪博
匹配度: 4 2026-09-16 20:10:12
匹配原因: 匹配关键词"id"、匹配关键词"cc"
[{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"课堂形态：SMALL_CLASS_MODE\n直播讲id：1011950801\n直播讲开始时间：2026-09-16 18:30:00\n直播讲上课时间：2026-09-16 18:30:01\n课程id：2a1f180280e240afaa1ccabdd03111c0\n主讲id：P108564\n授课端版本：3.47.0.2410\n问题互动环节：任务表扬\n问题互动发起时间：2026-09-16 20:04:29\n直播间：\n问题描述：\n老师好 今天上课持续出现邀请了小朋友上台，我这边显示点下台了但是孩子那边看着是没下台的情况，毕竟点击下台了孩子的麦克风也是打开的状态， 辛苦老师排查","time":1789560378746,"type":"text","workCode":"P108564","userType":1},{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"小朋友端口看到的如图","time":1789560394943,"type":"text","workCode":"P108564","userType":1},{"senderName":"蒋茜岚","uuid":"599937166952530075","content":"https://yach-static.zhiyinlou.com/online/group/1789560394660/9cdfcbta0bv/17cb794a-57c9-4083-8cda-cbc8da5180b0.jpg","time":1789560396996,"type":"image","workCode":"P108564","userType":1}]
👤 梁丽颖
匹配度: 4 2026-09-16 20:10:27
匹配原因: 匹配关键词"id"、匹配关键词"cc"
@武艳君 课堂形态：SMALL_CLASS_MODE 直播讲id：1011950801 直播讲开始时间：2026-09-16 18:30:00 直播讲上课时间：2026-09-16 18:30:01 课程id：2a1f180280e240afaa1ccabdd03111c0 主讲id：P108564 授课端版本：3.47.0.2410 问题互动环节：任务表扬 问题互动发起时间：2026-09-16 20:04:29 直播间： 问题描述： 老师好 今天上课持续出现邀请了小朋友上台，我这边显示点下台了但是孩子那边看着是没下台的情况，毕竟点击下台了孩子的麦克风也是打开的状态， 辛苦老师排查
👤 梁丽颖
匹配度: 4 2026-10-26 09:23:39
匹配原因: 匹配关键词"id"、匹配关键词"cc"
{"clickUrl":"yach://yach.zhiyinlou.com/session/squad/detail?squad_id=400905\u0026doc_id=651705\u0026token=ck%2BBUtopGPv1zxe%2BUr0pY4vngM%2BF9oN5VgemnG1YMEKZ3rFjtcwqVMSv1v3cKlPd0Rl%2BrUtwi3Sl0IYFx9ckB6aEJkWTC1umM0%2F9Io%2FdqhA%3D\u0026title=%E4%B9%90%E8%AF%BB%E8%AF%BE%E5%A0%82\u0026inviter=392209","pcClickUrl":"","mobileClickUrl":"","buttons":[[{"clickUrl":"yach://yach.zhiyinlou.com/session/squad/detail?squad_id=400905\u0026doc_id=651705\u0026token=ck%2BBUtopGPv1zxe%2BUr0pY4vngM%2BF9oN5VgemnG1YMEKZ3rFjtcwqVMSv1v3cKlPd0Rl%2BrUtwi3Sl0IYFx9ckB6aEJkWTC1umM0%2F9Io%2FdqhA%3D\u0026title=%E4%B9%90%E8%AF%BB%E8%AF%BE%E5%A0%82\u0026inviter=392209","text":"查看详情"}]],"content":{"content":"#### 张昊昱的帖子 #### \n请问大家今天有出现这样的情况吗，上课的时候明明本页没有课间游戏等互动，但是每页翻课件都会显示是否要结束互动，点了之后才能翻页\n然后下课一看家长也都反馈发起预置互动看不到选项，在课堂一问，好多小朋友这节课都有同样的问题出现"}}
👤 鲁芳芳
匹配度: 4 2026-09-22 17:30:42
匹配原因: 匹配关键词"id"、匹配关键词"cc"
[{"senderName":"马蓉","uuid":"849272836966289445","content":"老师，黑板端动画有声音，把他绑定直播后，播放就没有声音了，是为什么呀","time":1790067345352,"type":"text","workCode":"P110937","userType":1},{"senderName":"侯文杰","uuid":"570899554610962600","content":"看下授课端设置里扬声器选择的正确吗","time":1790067909060,"type":"text","workCode":"P108014","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"https://yach-static.zhiyinlou.com/online/person/1790068151106/1595F369636A1E75191EE9E7DA958B7F/9E420C53-CC69-40F7-A76C-74A857D58E26.jpg","time":1790068152207,"type":"image","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"就是只有那个游戏听不到大宽说话，前面的都可以","time":1790068167581,"type":"text","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"马蓉110937_10以内加法算理副本111_分享码：459599","time":1790068538276,"type":"text","workCode":"P110937","userType":1},{"senderName":"马蓉","uuid":"849272836966289445","content":"24页","time":1790068544376,"type":"text","workCode":"P110937","userType":1}]
👤 侯文杰
匹配度: 4 2026-10-18 17:43:27
匹配原因: 匹配关键词"id"、匹配关键词"cc"
@岳宇星 @冯林涛 辛苦帮忙看一下这个自动踢出课堂的问题 直播讲id：1013629878 直播讲名称：第1讲 课程类型：小班形态 主讲老师：张梦琪 lecture_id：P108652 课程id：579572ae5cfb443f9c2064d4815e332d 培优课程id：1111-JyFSmpDCcD1H63aJPhtF8V 版本号：3.48.0.2452 我提前30分钟进教室，课前2分钟发起了一个题目互动，孩子可以做，但是我被踢出了教室，显示让我重新进，整个授课端都自动关掉了
👤 鲁芳芳